Wanna walk you through this story @jennifermeckles and I worked on yesterday.
It involves a really nice guy by the name of Michael.
He's in his 70s. Eligible for the vaccine in Colorado. He actually got an appointment for a shot...
There was just one problem...
That appointment was abruptly canceled when a billing person with the medical provider learned he owed $243.85 for a previous and unrelated appointment.
He is a cancer patient. He needs this shot.
Instead, he got this email from a Boulder Medical Center patient account rep
Michael was miffed. So was his partner. She contacted us to see if this was right.
In essence, she thought, a medical provider was holding a vaccine in the middle of a pandemic as ransom...
Sure did seem that way. So we headed up to Longmont for an interview.