Thread by @JarvensivuTimo

Four key ingredients of #trust.

1. Good will: Trust begets trust and mistrust begets mistrust. If you assume others have bad will and they should earn your trust, you will withhold your trust and create a cycle of non-trust. People do bad things, but do they *want* to?

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So find the good the others are after. Trust that there is good will in everyone. Find it. Show that you trust this good in the other, and create a 'trust begets trust' cycle.

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2. Knowledge and skills: Yes, its easier to trust when you know someone is good at something. So get to know each other's strengths.

But...

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3. Vulnerability: ...remember that no one is omnipotent. Everyone has weaknesses. Do not hide the obvious, or you will come across untrustworthy. So learn to reveal your vulnerabilities, and do this together by creating safe and brave spaces.

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4. Consistency: When things proceed in routines, we feel safer. Bad routines are not good for trust, but inconsistent variance between bad and good behavior is even worse in terms of trust. Consistency trumps inconsistency in creating trust. Do as you say and say as you do.

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Hence, to create #trust, find the good will in others, learn about their strengths, reveal weaknesses together, and do this consistently.

From my book managingnetworks.net (available in print and as ebook)

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