The @BurgerKingUK tweet! Was it a PR disaster or did it work as it was intended to?
A thread!
2/ Background
@BurgerKingUK tweeted that "Women Belong in the kitchen". It's now deleted, but I have saved a screenshot. I am sharing it here.
3/ Background
This was only a part of the thread which stated that only 20% of the world's chefs were women and #bk had started a scholarship program for their female employees to pursue their dreams.
4/ Analysis
Let's take the first tweet that was a misogynistic statement! Many were of the opinion that #BurgerKing must have included all of this in one tweet! But then, would the tweet have gone so viral if it would have been done that way?
5/ Analysis
Any addition to the original text would have made it obvious that it was click-bait and the effect would have watered down. It would have been one of the several announcements on the occasion of #InternationalWomensDay and that's that.
The point is Attention!
6/ Analysis
Right from the beginning it was clear that the objective of the campaign was to gain attention. A user pointed out that there was nearly a two hour gap between the first tweet and the second one.
The above makes it clear that the whole point was leveraging on #cringe. Burger kind also defended their stance when users demanded them to delete the tweet. Though I don't have a screenshot of that, I have the exact words they used!
8/
"Why would we delete a tweet that’s drawing attention to a huge lack of female representation in our industry, we thought you’d be on board with this as well? We've launched a scholarship to help give more of our female employees the chance to pursue a culinary career."
9/ Analysis
The key phrase we have to understand is "why would we delete a tweet that's drawing attention"? That is the whole point of the game! As I had been saying earlier. This is simply #attentionmerchadise!
10/ Analysis
Many thought that this was absolutely a brilliant move. The Shock Value was really what mattered, or so they felt. This though process has merit, if we agree that Burger King's initial intention was gaining attention at whatever cost!
Of course as with any other trend, there were GIF responses and memes. Many thought that Burger King was self sabotaging their own image. Here is a meme from @dhawanz that shows the same!
We are going to talk about this through this week! We will see articles being written that would analyze this phenomenon from multiple perspectives. Whether this was successful PR or a blunder, we will all learn our lessons and move on!
15/ PS
Here's another article from USA Today that covers the same issue!
2/ Historically Brandjacking started on a wrong footing. Here's the wikipedia entry that shows it as an unethical and fraudulent practice. As recently as in 2013, Oxfam Brandjacked Coke's ads to draw public attention to unsustainable business practices.
As e-commerce space grew, fraudulent websites started to hijack popular, growing brands to divert traffic. Terms like Black Hat SEO, Phishin, Domain Kiting, Cybersquatting became more and more common. Here's a 2008 article! It shows how rampant the practice was.