Still meditating on this quote from the CEO of the Post Office today:
"Our understanding and interpretation of the business model needs to be turned on its head.”
This is because the Post Office always saw the government as its client - not its Subpostmasters.
"Our understanding and interpretation of the business model needs to be turned on its head.”
This is because the Post Office always saw the government as its client - not its Subpostmasters.
The government gives the PO money and the PO oversees AND POLICES its distribution.
Subpostmasters were its risk.
Subpostmasters were its risk.
But the government wanted profitability from the Post Office. So the Post Office sweated its only asset - its Subpostmasters - thinking of them more as slaves to be controlled rather than potential revenue drivers for the business.
They reduced Subpostmasters pay until it went below anything like the minimum wage, whilst also threatening to remove their businesses and/or punish them otherwise if they stepped out of line.
now they realise they have to invest in their subpostmasters to generate their revenue. Their subpostmasters are as much their clients as the government.
I’ve spoken to a few PO insiders down the years and they tell me that the business was entirely geared around what the government wanted. The SPMs were nothing. Scum. That’s why it was so easy to prosecute them. Of course they cheat the books, of course they steal money...
… they’re not like us, guardians of public money, entrusted by the government with billions of pounds, those SPMs are the risk, and need to be policed.
Still can’t quite believe no one is being asked to explain themselves over this.
Still can’t quite believe no one is being asked to explain themselves over this.
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