Thread by @IvaCheung

Last session for the day! (I might duck out early to catch the BC COVID press conference.)

Integrating Patient Stories in Health Literacy Training
Speakers: Farrah Schwartz, Sophia Wong & Jack (John) R. Ireland, University Health Network, Toronto, Ontario, Canada #ihahlc21

https://twitter.com/IvaCheung/status/1397205651974152198

The University Health Network's patient engagement portfolio supports UHN to provide equitable, clear, accessible, timely and compassionate care.
#ihahlc21

4 programs:
•patient portal
•patient learning & experience centres (libraries)
•patient education & engagement
•interpretation & translation
#ihahlc21

Patient partnership program, through the pandemic, has had 139 active patient partners, working on 215 quality improvement initiatives from April 2020 to March 2021. #ihahlc21

UHN Patient Declaration of Values:
•respect and dignity
•empathy and compassion
•accountability
•transparency
•equity and partnership
#ihahlc21

How could we bring patient voice into teaching?

Short 45-minute sessions, offered multiple times per site, included some didactic teaching on incorporating teach-back, a patient co-facilitator sharing their story, and some role play and practice. #ihahlc21

Including the patient's story made a huge impression on the health professionals receiving the education. #ihahlc21

The team developed videos to educate health professionals on teach-back.

Worked with patient partners to develop scripts showcasing their stories, then filmed interactions with patient partners and staff. Post-production ensured videos would be accessible. #ihahlc21

Selected patient partners that would showcase diverse patient stories. #ihahlc21

Anchoring teach-back scenarios in patients' real-life stories and interactions brought the scripts and videos to life. #ihahlc21

Patient partners and staff—not professional actors—acted in the videos. The team helped them prepare for filming but also had a coach on hand on the day of filming. #ihahlc21

Team ensured that the videos would be inclusive and showcase diverse patients and health providers to reflect the diversity of the city. Patients had different health conditions and different communication needs (such as incorporating an interpreter). #ihahlc21

Integrated patient videos into staff training, including:
•new clinical employee orientation
•health literacy training
•teach-back training
•e-learning modules