When we diagnose the problem in Improvement.....how often do we consider the behaviours needed for the change to succeed and how to influence them? How often do we walk in the shoes of those involved in making the change happen?
John says there are more than one system in relation to behaviour change: Reason, Conscience, Automatic.
We think we make decisions and behave in a certain way based on reflection, planning & problem solving (system 2) but often we make quick decisions based on system 1
When might we use each system? We might use them for different scenarios. Listed are some of the advantages and disadvantages of each system.
I'm simultaneously taking part in a @FutureLearn course on an Introduction to Organisational Behaviour (OB). I'm beginning to wonder if our improvement diagrams should include behaviour as a primary driver. Just mocked this up based on the OB course #QITwitter#BehaviourChangeILA
John is introducing us to the COM-B tool, which asks us to consider capability for behaviour change, motivation for behaviour change and opportunity for behaviour change #QITwitter#BehaviourChangeILA
Interesting comment from John around risk perception and how risk perception may differ within a group!
Now listening to Dr Rosemary Smith, talking about how we can bridge the gap between intention & action. What blockers and enablers are there? And how do we overcome them?
Where 0 is at the centre and 10 is at the outside, think about a team you are part of - how do you rate currently? Could you use this tool to facilitate a session with a group you're working with?
Thanks to Andy Crosbie @CIACIC1 for a fab talk on The Role of Learning & Emotions in Systems & Systems Change.
He talked about how much of the learning that takes place, is Training in Best Practice. And whilst this is important it is not enough for a healthy system & employees
Andy says, the 3️⃣ key roles of Learning in Human Learning Systems (HLS) are:
I want to share some of the fabulous stuff I picked up in today's Systems Thinking in QI webinar with the wonderful presenting duo, @RobinD100 & @GarethCorser
What is a system? And how can we apply systems thinking to Quality Improvement?
Traditional analysis focusses on linear processes & breaking down problems into component parts. But there are also relational influences within a system where variation in a systems part influences other parts of the system which may influence each other in turn. #QITwitter