1. Dedicate time to cultivating relationships - it does take time and work to build successful relationships. It should be a relationship that is mutually beneficial
3. Building trust; people know you will follow through on actions that you commit to and that you keep people up to date. Knowing what expectations are.
When we diagnose the problem in Improvement.....how often do we consider the behaviours needed for the change to succeed and how to influence them? How often do we walk in the shoes of those involved in making the change happen?
Thanks to Andy Crosbie @CIACIC1 for a fab talk on The Role of Learning & Emotions in Systems & Systems Change.
He talked about how much of the learning that takes place, is Training in Best Practice. And whilst this is important it is not enough for a healthy system & employees
Andy says, the 3️⃣ key roles of Learning in Human Learning Systems (HLS) are:
I want to share some of the fabulous stuff I picked up in today's Systems Thinking in QI webinar with the wonderful presenting duo, @RobinD100 & @GarethCorser
What is a system? And how can we apply systems thinking to Quality Improvement?
Traditional analysis focusses on linear processes & breaking down problems into component parts. But there are also relational influences within a system where variation in a systems part influences other parts of the system which may influence each other in turn. #QITwitter