My colleagues @adityabatra1995, Krishnakumar Thiagarajan, & I have an op-ed in @the_hindu today, on the importance of taking E-governance step-by-step. (Draws on a whitepaper we wrote at @eGovFoundation )
thehindu.com/opinion/op-ed/…
thehindu.com/opinion/op-ed/…
If you'd like to read the full whitepaper, you can find it at egov.org.in/wp-content/upl…
We present a 5-level "Maturity Framework" that any city government - as also any department or agency within a city - can use to assess where it stands in the e-governance journey, based on how it is applying tech to improve processes, human resources, & citizen-centricity.
If you're pressed for time, here's the summary table - all 5 levels, all 3 levers : ] #egovernance #govtech #policy 
(I should add that our definition of "smart cities" is borrowed from @JaganShah, who remains the only person I know to explain what that term means in one simple sentence.)
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