On Saturday, two tiny drips of water appeared on the ceiling of my front room (I believe some of you will call this the lounge or the living room). We called a plumber and he said it won't be a serious problem and would get to us after the weekend. (1/7)
The very slow moving drip continued but by Sunday, it had stopped. By Monday morning, nothing was happening. Perhaps there had been an escape of water that had stopped. Perhaps someone had got out of the bath too quickly. It happens, come on. (2/7)
Our problem was seemingly gone, and I faced waiting in for and then dealing with the plumber. From previous experience, this would take many hours (the plumber is methodical and meticulous). Couldn't we gamble that the leak was over? And then that thought passed. (3/7)
Even if it was through the motions, getting a man in seemed preferable to a pipe bursting in the night. When he arrived, talking about raising carpets and floorboards (with the risk that they'd be damaged and need replacing), I wondered about the wisdom of my decision. (4/7)
But he took extra time to get the floorboard out undamaged, and when it was up, I spotted the leak straight away. A tiny drip caught before it could do any harm, but which would almost certainly have turned into a real problem if left unattended. (5/7)
He also replaced a part in the water tank that would have caused us problems, at a point where we didn't know it was an issue. Even though the leaking pipe was just one of those things - not a result of poor planning or maintenance - ignoring it would have been a disaster. (6/7)
I don't need to perform acrobatics to draw out a data protection analogy: far better to recognise problems early and deal with them, than to let things fester because they're awkward to deal with. Get yourself a #GDPR plumber. Better yet, be a #GDPR plumber. (7/7)

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More from @theDPOdaily

22 Oct
An individual used the #FOI website What Do They Know to ask @ICOnews about complaints made about the Met Police; effectively, they wanted to know how many of the complaints were upheld. The info was disclosed, but the response also contained an interesting statement. (1/7)
The ICO reply said: “Please keep in mind that there is no requirement to produce a formal decision in data protection cases such as the Decision Notices issued in FOIA ones.” whatdotheyknow.com/request/795467… (2/7)
There’s a solid argument that this is true – there isn’t a line in the Data Protection Act 2018 which is as unambiguous as S50(2) of the FOI Act (the Commissioner “shall” make a decision unless certain conditions are met. (3/7)
Read 7 tweets
21 Oct
Last week, I posted about the Niebel case, highlighting Judge Warren’s scepticism about the harm caused by spam, and I wondered what this might mean about the current fad for data compensation claims. This week, I received a concrete example. (1/8)
In pursuit of unpaid school fees, a law firm employee emailed the Rolfe family, but alas, the sender got one letter wrong in the email address, resulting in the email being sent to someone else. The someone else was contacted and deleted the email. (2/8)
Claiming the incident caused sleepless nights and made them feel ill, the Rolfes (both parents and daughter) sued the firm for “misuse of confidential information, breach of confidence, negligence, damages under s82 of the GDPR and s169 Data Protection Act 2013”. (3/8)
Read 8 tweets

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