Thread by @mdtoorder

.@Microsoft bites! It's my only non-Apple product (because I need Word) and now I remember why. Weeks ago, I paid to renew 365 and because, when I tried to open Word, it said I needed to renew it (!), I accidentally paid for it twice. I disputed it with my bank, so

the second charge is on hold, but I just learned my dau needs it too, so now I'm thinking fine, let the 2nd charge go thru and she can have that one. So, I wait 2 hrs on hold to chat with them today and once I finally get to #1, the chat windows keep disappearing.

They'd flash for <1 second and be gone again for ~20 minutes. Couldn't even type in CALL ME w/my phone number. Couldn't even ask John Albert to do something to make the windoze stay. So then I look for a #MicrosoftSupport phone number, but that didn't connect me to a human,

although it did repeat a website they thought would help. I'd been there earlier and it didn't help, nor did it again when I tried it later. The kicker? Even tho I've paid for 365 twice now, every time I open Word, it says I need to renew [a 3rd time? REALLY?] and that my 2-week

-old subscription has expired! So, neither of us can use it now and despite all that I've tried to fix this, #MicrosoftHelp is impossible to get!

Hey, @Apple @timcook, how about a stellar word processing program? Not Text Edit and I have Pages. You guys can do anything ... well.

Well, do this, please! #Apple @Apple