It's estimated that ~1% of the world's population eats at McDonald's every day.
McDonald's best lever to influence purchase decisions is the menu, which the $190B fast-food chain designs with many psychological hacks to boost sales.
Here are 10 of them 🧵
1/ In the mid-2010s, McDonald's sales were lagging. The brand turned around its fortunes with a multi-year menu & store redesign that:
◻️emphasized simplicity (speeding up avg. drive thru time from 400 secs to 350 secs)
◻️highlights signature items (pricier = higher margins)
2/ Here is McDonald's challenge: loyal customers love the classics (Big Mac, McChicken).
And they spend only 30 secs on the menu (getting them off default options is hard).
But McDonald's sells 2B+ meals a month, so influencing choices for a small % of customers boosts profits.