If you've hired your first 10+ sales reps, you're now seeing how different their playbooks are
Probably 2 of them close 2x-5x more than the rest, and a few struggle to close much at all
Here are the 9 Qualities of a Great Sales Rep: 9⃣⬇️⬇️
#1. The Best Reps Really Listen.
Mediocre sales reps just start diving immediately into their script, and try not to deviate from it. Great salespeople learn their prospects’ needs, issues, and pain.
#2. The Best Reps Adjust the Pitch and Story to Suit the Prospect.
Every prospect is a bit different, and sometimes, a lot different. The best reps tailor the pitch, the demo, the functionality shares, the case studies, etc. to suit the needs of the prospect.
#3. The Best Reps Make Every Prospect and Customers as Important.
Reps make more money on bigger deals — but the best reps never make you >feel< that way. Somehow.
#4. The Best Reps Truly Help You. For Real
They are mini-solution architects. They help the prospect figure out how to solve the prospect's problem. Who to socialize it with, where to get buy-in. Enterprise buyers love a truly great rep, because they make their life easier.
#5. The Best Reps Know the Product Cold.
You’d be surprised how many sales reps don’t.
#6. The Best Reps Create Urgency.
This is hard. No one really needs to buy anything today — at least, not usually. The best reps create urgency when really there often isn’t any. And they mostly do it by adding value.
#7. The Best Reps Prepare.
The best reps prepare for a meeting. They research their prospect. Figure out what they might really need. The make the cold outreach awesome. They learn how the prospect's business really works, and what their competitors use.
#8. The Best Reps Map Out All The Key Stakeholders — & Sell to All of Them
In any bigger deal, multiple stakeholders will exist on the customer side. Mediocre reps just sell to whoever seems to be leading the initiative. Better reps get the buy-in from everyone that matters.
#9. The Best Reps Are Highly Efficient With Their Time.
The best reps just get more high-quality meetings, more demos, more interactions done. And that >doesn’t< mean working 4,000 hours a year.
5 Simple Tips to Improve Sales Rep Performance in the early-ish days
These always work: 🔽🔽🔽🔽🔽
#1. Concentrate leads in those who can close
If you have a rep or two that just can’t close, that doesn’t work in early days. Leads are too precious. Let them go. Not to save money, but to concentrate leads you do have in those that can close them
The best reps close 2x-9x more
#2. Be more involved as the CEO with sales. Prospects and customers love to talk to CEO. They love it
If you get more involved, at least in bigger deals, you will close more
Top mistake I see CEOs make is to scale back time they spend in sales once they hire few reps.
Just moving on from the lowest performer (or two) gives you a 10%+ boost right then and there
Leads are precious for quite a while
Once you hire a strong VP of Sales, this problem will solve itself. She’ll make the calls, and backfill her team, and cover all the leads one way or another.
But if you’re still running sales yourself after 2 reps or so, you’ll usually hire a few reps that simply can’t repeat the quirky playbook of the 2 you hired that can close
That’s your fault, not theirs. But it happens in almost every startup I’ve worked with.
Datadog is the latest Cloud leader to grow faster than ever
It's now growing 75% at $1.2 Billion in ARR!!
The key? Getting customers to buy 4+ products
5 Interesting Learnings: 🔽🔽🔽🔽🔽
#1. 1,800 customers with ARR of $100,000 or more, a year-over-year increase of 66% from 1,082.
Datadog isn’t leaving smaller customers behind, but they are increasingly a smaller % of revenue. $100k+ customers have gone from 50% of revenue in 2016 to almost 80% today:
#2. More product, more products, more products.
10 new products this year. Almost all the Cloud leaders accelerating after $100m ARR, let alone $1B ARR, are multi-product.
#1. The classic high volume cadence-based outbound playbook is declining in effectiveness — but you still need to run it.
It still works. Just not nearly as well as a few years back.
#2. Your VP of Sales needs to own outbound themselves.
The toughest hire is a “Director of Outbound” today. You can’t outsource great outbound, & a VP of Sales that’s not good at it or has never done it can’t just go find a unicorn Director of Outbound.
#3. Top CROs and late-stage SVPs of Sales are getting better and better at retaining that first VP of Sales that got the company to scale.
The best CROs and such don’t replace a winning leader when they join — they augment them and help them scale further.