If we would visualise that example, and map it back to the @angeladuckw's pyramid of goals, it would look like this 👇
One thing to notice is that there is a dotted line from low-level goals to the ultimate concern. This is mainly communication.
There is also another line between mid-level goals. These are dependencies.
In product, the personas working on the various goal hierarchies might not be the same, what matters though, is alignment on the big picture, the UC.
Alignment also helps untangle dependencies that may arise cross teams.
The key takeaways:
• Find your Ultimate Concern (Take your time)
• Keep it concise and clear
• Communicate and collaborate
• Don't get hung up on low-level goals
• Stay agile and resilient
• Iterate, iterate, iterate!
• • •
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Early in the #product lifecycle, collecting feedback is of great value in shaping future strategy.
More often than not, PMs talk to customers in pursuit of affirmation, or acknowledgment falling into our good ol' Confirmation Bias.
The Confirmation bias stems from ego, we hate to be proven wrong, so we intentionally try to avoid feedback that distorts our carefully self crafted image of our dear products. There is a nice name for this, it's called the "Ostrich Effect".
To counter that, we need to step on Ego. leave it at the door and charge in pursuit of the truth not our version of it, but a neutral truth, even if it's ugly and contradictory to our initial hypothesis.
Product management can be a lonely occupation, we self navigate most of the time, without feedback or coaching it can lead to false sense of righteousness.
It does not have to be this way though, today there are great communities that teach and preach product.
Three bricklayers are asked: “What are you doing?”
➡️ The first says, “I am laying bricks.”
➡️ The second says, “I am building a wall.”
➡️ And the third says, “I am building the house of God.”
Ruinous Empathy might seem like the right thing to do but is short sighted and cause harm in the long term. Keep the empathy, drop the "ruinous" part by communicating feedback effectively, listening to understand not to speak back, this is not about you.
Eventual convergence is enough, nothing has to be perfect, we are humans after all. Misfortunes will happen, but so will learnings and comradery.
With edge-triggering, the system would react to every event be it major or minor by issuing detailed instructions on how to reach a state. With level-triggering, the "how" is not really relevant, what matters is that the desired state is reached matching the conditions specified.