1/ We're seeing an 11% MoM increase in FB ROAS and a 19.9% decrease in CPA, while our CPMs are 16.5% higher, and while spending 167% more. Oh, and this is with being out of stock of our best sellers.
Here are a few things I've done to the account...
2/ 1. Consolidate it hard. Dropped ALL interests, merged unnecessary campaigns and ad sets, and consolidated all retargeting into one. No turning back.
3/ 2. Lightened up on exclusions. We used to do proper hard exclusions. I noticed we were getting a huge delta between CPA and true new customer CPA (@triplewhale) calls this NCPA.
4/ I'm talking like up to 30% differences. So I tested with only excluding purchasers 180, and there's a very minimal delta between CPA and NPA now.
5/ 3. I also consolidated our UK and CA campaigns into our main prospecting, and there's no turning back. There are pros and cons depending on your business objective, but I thought it was the right move for us. It makes managing the account much easier.
6/ 4. Finally, let's talk creative. Part of the reason I paused all interests was to move more spend to dedicated creative testing campaigns. If broad works for you, I highly recommend it.
7/ Sure you might find a 10% increase in efficiency with an interest, but if you go broad and test more you might find a 200% increase with the right creative.
8/ We've been launching a lot of whitelisted UGC, and it's doing well. We've also launched our best TikToks on FB, and it's been a game changer. Highly recommend testing it. Our CTR is up 136% MoM and CPOC is 2016 level cheap.
9/ The best part? We have a huge launch on Monday that is going to become our #2 sku, and we have some amazing creative for it. I'm gonna scale this baby to the moon.
10/ I hope this helps. What I share here won't work for every account, but it's working for us and I highly recommend at least testing it.
What questions do you have for me? I'm about to hit the golf course, but I'll answer them all when I get back.
11/ If you find this type of thing helpful, please give me a follow @codyplof and subscribe to my newsletter where I go more in depth on topics like this: codys-newsletter.beehiiv.com
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After a month of testing TikTok ads (with some decent success), I think our quiz ads are gonna be our main offer and funnel type there.
A few reasons why I think so, and you should test it too...
1. TikTok is definitely a TOF platform. We are using it to reach a new, younger audience who is not as familiar with us. They may not be ready to buy right away. It's essential to get their email and get them into our funnel for later.
2. TikTok customers have a lower AOV, and I assume they have a lower LTV (still too early to tell).
Guess what's a great strategy to increase AOV and LTV?
The quiz! Customers who purchase after taking the quiz spend more with us! Anything we can do to get that AOV up helps.
If somebody makes it to your website and doesn't buy, there's a good chance they have objections that need to be overcome.
Most email flows and retargeting ads don't do anything to overcome these objections.
Here are 5 ads you should test in retargeting to overcome them:
1. Quiz.
We sell makeup, online only. Usually people buy makeup in a department store where they get 1 on 1 advice from an expert. Don't you think our customers would be apprehensive about this process?
Quiz retargeting ads have done amazing the last few months for us.
We take all the stress out of shopping by recommending the exact products and shades for each new customer. This increases our customer's confidence in what shades to order, which is the main objection we often hear via social and cx.
Besides the organic traffic that can come from a press hit, it's a good signal about the excitement of your offer. If no media sites want to write...
...About it, there's a good chance it's not differentiated enough for anyone on FB to care either.
Are you the 15th skincare or CBD brand to launch that month? If you are, and your product is not unique, you need to make it unique.
The best way to do this is...
...with content and storytelling. Maybe your product is not different (Casper mattresses), but your mission and the passion you have for that mission are differentiated.
A month ago our ads were really struggling. CTR was at an all time low of around 0.6% and CPC was up to nearly $4. We were still profitable, but not very happy.
Today we're at 1.35% CTR and our CPC $2.22. This has given us a 35% decrease in CPA.
Here's what we did...
1) Tested, tested, tested. But not small variations or tweaks. Big things. New offers, new landing pages, drastically different creative types.
2. The first big win came from when we launched this ad. Very different than anything we'd ran before. Thumbstop was over 40% and CTR was near 1%. But it wasn't converting so well...
No matter what you do, your Facebook CPAs are gonna be higher right now.
Instead of trying to get them down, you gotta get that AOV up.
Here are 3 ways you can do that, along with our real numbers and examples of each...
1. Editorial/ Advertorial. We're testing sending some retargeting traffic to an editorial. The results: 4% CTR, which is 400% higher than our normal, and a $132 AOV, which is a 28% increase from our baseline.
The next step for us would be to try this on prospecting and test out some different advertorials, or perhaps work with a third party publisher to create some performance editorial content to drive prospecting traffic to.