Thread by @DisabilityIndia

This is not enough @DGCAIndia @MoCA_GoI @JM_Scindia.
People need to recognise the diversity in human communication, behaviour and appearance. Disabled people don't need doctors to certify their 'fitness' to fly, some unwell passengers may. CAR changes with disabled reps only pls!

https://twitter.com/the_hindu/status/1530516749854072832

Missing InAction: Airlines shall incorporate appropriate provisions on website within 3 months from CAR date of issue, so that while making bookings, passengers with disability have the option to select the required facilities, required during the journey. flyhigh-dra.blogspot.com/p/civil-aviati…

If you take a look at the @airsewa_MoCA tagged tweets (acknowledged but unfulfilled) you will find major difficulties faced with wheelchair inventory.

Fixable by passengers' specifying mobility requirements via SSR codes (WCHR / WCHS / WCHC) at booking stage itself as per CAR.

Specifying mobility status (can't walk distances, can't climb steps etc) as per above SSR codes instead of generic wheelchair request, will also clarify matters for @CISFHQrs AvSec staff who otherwise sometimes demand that spinal cord injured passengers stand up for screening!

#InCARmplete

4.1.8
Note 1: 

In the event a passenger’s wheelchair is damaged, temporary substitute shall be provided. 

- While @IndiGo6E finally paid for @ajeyaraj2020 @ottobockuk
wheelchair repairs, he was without a suitable temporary wheelchair in interim. Dangerous for SCI!

#InCARmplete execution.
4.1.13 Airlines shall provide convenient seats that are designated as accessible for persons with disabilities with adequate leg space free of charge, which should remain blocked until close to the time of departure.
🔺Instead such seats are charged extra

4.1.23 Airlines shall make suitable arrangements for ... quick clearance and baggage delivery. Checked-in baggage should have “Assistive Device” number tags with assistive device symbol to ensure early identification and delivery of the same at ladder point.
🔺Process glitches ++

#InCARmplete #PRM

4.1.31 Airlines shall keep a record of FREMEC of persons with disability or reduced mobility in their reservations system for easy reference and their future travel. 

🔺Practically noone uses FREMEC cards, very few use MEDIF / INCAD forms.

And as pointed out

This wasn't given to family refused boarding recently🔻4.1.35 Before refusing carriage to any person on basis of disability, airline shall specify in writing the basis of such refusal indicating its opinion that transportation of such persons might be inimical to flight safety

4.2.8 Flight information system should be positioned to ensure readability by people in wheelchair & those with visual impairment. Provision of audible announcements should be made for blind / with learning disability. 
🔺No announcement app by silent airports yet @aaichnairport

4.2.12 Airport operator shall make appropriate provision for ambulift / aerobridge / towable ramp at the airport to enable persons with disability or reduced mobility to embark/disembark the aircraft without inconvenience from 1 Oct 2016.
🔺Instead this :
scroll.in/latest/1019513…

4.3.3 Operators to ensure all employees are imparted disability-related basic training and refresher training at appropriate interval. ... so they're aware of how to interact with persons with disability & to tackle negative perceptions towards such passengers. 

Um, @IndiGo6E 🔺

4.4.4 All assistive devices shall be provided without any extra cost to the persons with disability or reduced mobility within India. 

🔺Sort it out with GHAs @usbanglaairline, add cost to overall functioning, anything but passing on costs! @RajivSpeaks ndtv.com/india-news/che…

4.5.4 The internal grievance mechanism of operators shall be transparent with a provision of online complaint handling. All complaints registered shall be issued a unique reference number. 

🔺 again #InCARmplete execution by even @airsewa_MoCA, publish anonymised complaint data.

Finally a reminder of medical certificates to fly being required only in the following specific MEDICAL scenarios.

Wishlist : Quiet space for DPNA folx, @ChangingPlaceUK toilet, beacon wayfinding. BLND passengers disembarking with rest, MAAS, LANG, notification card & lanyard.