Things that make it difficult to assess the impact of a #telework program on #productivity, and how to solve them.
#thread
1/5
#thread
1/5
1) Placebo or Hawthorne effects generate temporary telework productivity gains: people increase their productivity because they are being watched
Solution: assess productivity changes in the longer term
2/5
Solution: assess productivity changes in the longer term
2/5
2) #Telework #productivity gains are an artifact of the process used to select teleworkers & the tools at their disposal. They may also receive specific training
Solution: randomly assign who will participate in the program; give productivity training to everybody
3/5
Solution: randomly assign who will participate in the program; give productivity training to everybody
3/5
3) #Telework reduces #absenteeism (or increases virtual #presenteeism): people who wouldn't go to the office, may telework at least part of their workday in the same situation
Solution: I don't see any. Asking teleworkers not to telework if they can sounds silly
4/5
Solution: I don't see any. Asking teleworkers not to telework if they can sounds silly
4/5
4) Teleworkers can negatively affect in-office employees by requiring extra support from those employees
Solution: have processes adequately digitized before embarking in the telework program
5/5
Solution: have processes adequately digitized before embarking in the telework program
5/5
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