Scott Berkun Profile picture
Apr 10, 2020 9 tweets 3 min read Read on X
1. Everyone has been doing ZOOM #remote happy hours with friends, trying to emulate the regular world. We're all likely making the same mistakes.

What have you noticed? What new habits have been working? Here's my list of advice but I want yours too. First up...
2. Even in the real world, at a restaurant, 4-6 people is the most that can maintain a single conversation.

So a 10 person ZOOM call is bound to be frustrating. It's just too many people. That is unless you've arrived at new habits and etiquette.
3. Useful habits:

- remind everyone to mute when not talking
- Avoid interrupting (lag makes this extra annoying)
- raise a hand before you speak
- use 'ask a question and go around the room'

(surprise! these are good non-pandemic habits too! They matter more now because...)
4. The flatness of video screens, the bad sound quality and the time lag REDUCES our natural conversational abilities.

We all have to shift and compensate - and NOT try and replicate the normal world. Remote is different. It can work, but we have to adjust.
5. People often come late to real world happy hours, no problem. But remote, it's more disruptive: it triggers a new wave of hellos and (repeated) updates with everyone.

Not sure how to fix this yet - no one wants a happy hour facilitator, you know?
6. It seems it's always a mistake to try to have a side conversation during a big group happy hour. It gets confusing/frustrating FAST.

It's best to do a private follow up even if just an SMS/email, when someone joins a happy hour and I realize I want a 1-on-1 interaction.
7. And of course with any group of people you have folks who talk too much and folks who are quiet.

Someone should do the host duties every 10 minutes or so and "go round the room with a fun question" or take the floor to offer it to someone who is quieter. #facilitation
8. Deliberate experimentation has big benefits.

I was on a 9 person "music jam" - we attempted a sing-a-long. It was a complete disaster (#deathbylag).

But it was hysterical. I laughed more than any other #pandemic call. Very fun, just not in the way it was intended.
9. AHA. I just thought of a good one.

Many of my calls are with sets of couples. But couples share a screen! Which flattens things even more.

"Remote first" rules would say each person should have their own screen. Then they fill the camera better, probably better sound, etc.

• • •

Missing some Tweet in this thread? You can try to force a refresh
 

Keep Current with Scott Berkun

Scott Berkun Profile picture

Stay in touch and get notified when new unrolls are available from this author!

Read all threads

This Thread may be Removed Anytime!

PDF

Twitter may remove this content at anytime! Save it as PDF for later use!

Try unrolling a thread yourself!

how to unroll video
  1. Follow @ThreadReaderApp to mention us!

  2. From a Twitter thread mention us with a keyword "unroll"
@threadreaderapp unroll

Practice here first or read more on our help page!

More from @berkun

Sep 25
1. The main idea of Why Design Is Hard is that designers in organizations need to reframe the way we think about our work.

We have many valid complaints - but we have misplaced faith that complaining changes anything for anyone.

#designishard #ux #design Image
2. In a recent poll it was clear that the hard part of design work is RELATIONAL. It's not about our talents or skills.

We are in denial: we want to believe our creative ideas and smart opinions can conquer all. That's not how people in organizations behave. Image
3. Design, as a verb, requires power. If you are not the decision maker, you are an ADVISOR. You give advice and suggestions.

The DECIDER is actually the person who determines what the final design that ships is or is not. This is often a VP, a director or a team leader. Image
Read 6 tweets
Sep 15, 2021
Study decisions, not just ideas. It's decisions and the people who make them that define how ideas are evaluated.

If you only care about ideas you'll stay mystified and angry about why "the best" idea never gets chosen.

Study decisions. Learn how to influence them.
I've read many books on decision making but this one had the most powerful impact on me.

For the approach he takes alone, studying front line workers making life and death decisions, it's a worthy read.

Sources of Power, Gary Klein
Have you ever kept a decision journal? Here's how it works.

When you have a big decision:

1. Write down your thoughts about your options.
2. And your rationale for deciding.
3. Then decide.
4. Experience the outcome.
5. Review 1 & 2 - what can you learn now? write it down
Read 4 tweets
Jul 22, 2021
1. We have 5 basic senses - then why don't designers and experiences use all of them?

It's always fun to step back and ask this question, which often leads down the path to SMELL-O-VISION. Image
2. It sounds like a joke but Smell-O-Vision was one of many attempted innovations to improve the movie theater experience.

Like many attempted innovations, many approaches were tried. Some tried to pump in scents into the theaters, but the timing was a problem. Image
3. Others tried a simpler approach, using "scratch and sniff" cards - Instructions would appear on the screen telling you when to use which one. Clever. Image
Read 7 tweets
Jun 16, 2021
1. All of the ideas in How Design Makes The World are encapsulated in these four questions every product team should ask regularly. #design #ux #designmtw
2. Many projects have requirements, schedules and cool ideas, but forget to focus on improving something specific for real people. Or get lost along the way.

Good teams refresh the real goals often, like a lighthouse.
3. We're all prone to forgetting our biases and designing for ourselves.

If we don't go out of our way to study our customer's real needs, and how they differ from our own, we will fail them and possibly not even know until it's too late.
Read 7 tweets
May 13, 2021
1. Have you been frustrated by how little your coworkers understand about the value of what you do?

If you're a UX designer, you're an expert. But there's a trap in how this expertise is taught that works against you.

This thread explains what to do about it.
2. Design books/courses are design-centric, but the world isn't. Orgs are business, tech or mission centric. Collision-warning!

"I have to explain my value? And work uphill for respect?"

Yes. The sheer numbers make this likely! But do not despair.
3. We imagine our coworkers should *already know* about design. But how could that possibly happen? Who would have taught them?

We're trained with the presumption non-designers should magically know things - but is that how we approach designing products for people?
Read 11 tweets
Apr 27, 2021
If requirements define the problem, how can a designer succeed if the problems they are supposed to solve are poorly defined or the wrong ones?
If the person writing requirements knows nothing about good design, why would anyone expect good design to be a possible outcome?

It's like someone who has never cooked writing a recipe.
Requirements:

- car that goes 1000mph
- lasts 1000 years
- cures cancer
- creates world peace
- makes selfish people generous for 10mile radius
- easy to use
Read 4 tweets

Did Thread Reader help you today?

Support us! We are indie developers!


This site is made by just two indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member ($3/month or $30/year) and get exclusive features!

Become Premium

Don't want to be a Premium member but still want to support us?

Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal

Or Donate anonymously using crypto!

Ethereum

0xfe58350B80634f60Fa6Dc149a72b4DFbc17D341E copy

Bitcoin

3ATGMxNzCUFzxpMCHL5sWSt4DVtS8UqXpi copy

Thank you for your support!

Follow Us!

:(