Thread by @Quirk_Solutions

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Arnoud: Some industries will not be coming back to normal eg aviation until 2023. This will have serious long-term effects.

Chris: For some of us we will be doing what we've always done - albeit through a different medium eg online.

For us, being forced to do our work online has been very interesting.

Going online means we can do more events in one day - travel is not an issue. Costs are less.

With practice, video becomes more effective.

Q: What will the future look like?

Arnoud: Naturally we focus on the here and now. The natural reaction is to protect and secure. With that, a feeling of uncertainty arises. It's important to pause and ask: How can we think about this differently? #QuirkWebinar

Chris: Online can be used if it's done in the right way. There are good aspects to this - but we have to make the effort for these things to stick.

A failure to anticipate, adapt and learn from the past #QuirkWebinar

What behavioural shifts can we anticipate?

Arnoud: working online and getting used to that - there will be a general shift to using these technologies throughout our lives.

A shift in education and opportunities. Do you have the skills to make this shift? #QuirkWebinar

A shift in how local councils operate. They will ask for more money to support their resources.

There will be a spark in creativity.

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Trust - there is a fundamental lack of trust in individuals. They are measuring activity, rather than output. It is meaningless. People are productive at different times of the day.

How might this drive societal change?

More people will be able to contribute.

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Everyone can participate.

A positive aspect for freelancers and those on short-term contracts. Before you had to wait for the right people to be available. A virtual delivery means that delivery is more timely.

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As soon as you have meetings online, they become more formal with an agenda. It can lack the natural bond that happens around the water cooler.

Q How will leadership be affected in the future?

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The focus will be on maintaining a bond through shared interest, purpose and values. A feeling of inclusivity is needed within a company. Many inefficiencies are being exposed now. Having a purpose that is crystal clear, compelling and easy to understand is vital #QuirkWebinar

When you care, you share the risk together. It leads to proactive behaviour, rather than reactive fire-fighting.

Cohesion comes from genuine, empathetic language.

Vulnerable leadership - open to sharing and talking openly - builds trust. #QuirkWebinar

Leadership needs to become more human.

When we look to the future, your customers will want different things.

Leaders will have to admit 'I don't know' - to themselves and their colleagues. What are you fighting for? What is your north star? How will we get there? #QuirkWebinar

We'll get there together. I need your support, your input to get there.

We help organisations empower the middle layers, middle management. Leaders can lift there heads now and build that trust within their organisations - become higher tempo. #QuirkWebinar

When you are team-obsessed, success becomes an off-shoot of than

Chris referenced Viktor Frankl's 'Man Search for Meaning.'

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How can leaders be less controlling?

Ask: What is the story you are telling yourself?

Move out of your comfort zone. A lot of this is driven by ego. We all have confidence at different levels.

Developing leaders at mid-tier can help you. #QuirkWebinar

When people critique the plan, they feel they are being criticised personally? How can you help with that?

Arnoud: A simulation is a safe environment. It is liberating to take someone out of their normal roles. Exploring with unfamiliar experiences. #QuirkWebinar

You build up their confidence. Psychological safety is hugely important. Leaders often fear letting go.

Get people comfortable with the technique. Encourage leaders to see what can be achieved in a simulation. It helps leaders to take more risks. #QuirkWebinar

Technology isn't a threat - it's there to help you shine even more. The question to ask is: how can I make the most of this? What do we need to do differently?

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Diversity of thinking and approach is so important. From 'Rebel Ideas' by Matthew Syed.

Innovation happens with transferable skills. Apple famously went to the Four Seasons Hotel and took inspiration from there. #QuirkWebinar

What ideas and practices should organisations be embedding now?

First, look at unmet needs of your customers. Throught their lens, ask:

Do you see me?

Do you understand me?

Can you help me?

Are you competent in how you deliver that? #QuirkWebinar

Productive Paranoia - focusing on what you can do next. This is fertile ground for challengers/disruptors to pop up and change the landscape. Customer expectations are so important.

Military and emergency personnel often say: 'The training kicked in.'

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Buy yourself thinking time so that you can respond proactively to challenges.

Having a diversity of thought within your organisation enables you to think differently.

Empowerment: 'Turn The Ship Around' by David Marquet #QuirkWebinar

Result of the last poll:

62% said they would

Make a bold and courageous move away from what we have always done and focus on what we need to do.

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