1. Those who are gone anyway. Action: Let them go.
2. Those who just need to talk. Action: Get them on the phone.
3. Those who can be saved. Action: Get them more time with an offer (more below) 2/
1. Triage cancellations
2. Collect *why* they want to leave and use this data to prevent future cancellations.
3. Depending on their answer, offer up time to meet or an offer to gain an additional month to get them to see the value of staying 11/
If you thought this was worth at least $1.99, please retweet the first tweet in the thread. Want to get this knowledge in the hands of as many people as possible.
Also, give me a follow @patticus for more. What else do you want to know? /fin