Having data scientist is a common thing for all data centric businesses. You will be killed if you dont have it. I won't just run behind HDFC Life because for this fact. On the contrary, their tech sucks ! Ask their sales teams. They don't even hv a decent proposal capture app.
To know about tech, learn from any of the ICICI group companies. Miles ahead. Compared to ICICI Pru, HDFC Life is in stone age. Marcellus may say channel checks, but I am a part of the channel and their customer too. If Tech is the reason, then they got it wrong.
When it comes to investing in Life insurance companies, I don't always see the point. Their major part of the product is sulking investment portfolios of traditional and ULIPs. No sane investor would invest in them. Their agents won't love to sell Term Covers, which is the core
When the major part of a product of any business is not great, why would it be a great business. I do appreciate that insurance has a great scope in India. But then, do any of these insurance companies love selling insurance ? None of their sales teams love that.
If so is the case, isn't this barking the wrong tree ? At times, I find it close to ethics. If sebi was their regulator and it did to them what they did to Mutual funds, the insurance industry will be dead. But that won't happen as IRDAI won't do what sebi does.
But as they say, doesn't matter a out the product. If it sells, then it is a great product and a great business.

I personally find non-term insurance products as harmful as a Cigarette to personal finance. And hence why should Life Insurance be any different to #ITC on ESG ;)

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