The first step is to recognize a good problem when you see one.
A good problem is one that many people have, otherwise you won't have enough customers. For indie hackers, this number doesn't need to be too big. Usually a few hundred thousand is enough. In some cases, much less.
You want these to be people you genuinely like talking to, because they'll be your customers for years. And ideally you have the same problem as them, too, so you can empathize with what they're going through.
It's best if the people who have this problem hang out together and identify as a named group. For example, "developers" or "teachers" or "NBA fans" or "YouTubers."
That means they're likely to make all sorts of recommendations to each other, including product recommendations, which makes word-of-mouth growth possible for your business. It also gives you juicy channels to target, which will come into play later.
It helps if the problem is a growing one, meaning more and more people have it every year. This sets the stage for your business to grow. And you want it to be a problem that people encounter frequently, so they'll seek the solution on a regular basis.
Finally, and arguably most importantly, you want it to be a valuable problem. In other words, you want it to be a problem that people pay money to solve. Preferably lots of money.
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Tip: Readers often unsubscribe from all of a sender's emails when they're really only trying to avoid a specific type of email. Keep your readers on your list by letting them choose what they want to receive.
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Giving readers the ability to manage their subscriptions can dramatically cut down unsubscribes and spam reports, while increasing reader satisfaction and helping with segmentation. Yet, many creators don't allow their readers to select what types of emails they want.
Consider creating a preference center for your readers. At a minimum, this means allowing users to selectively opt out of specific email types when unsubscribing, instead of automatically removing them from all emails.
Tip: Your email open rate depends on your ability to convey your email's value at a glance. Don't just rely on your subject line for this — seal the deal with custom preheaders.
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Email preheaders are previews displayed after a subject line. They directly impact open rates, giving an average boost of 7%. And they're particularly important on mobile.
Yet, preheaders are rarely customized. In fact, MailerLite found that only 10% of their customers' email campaigns used custom preheaders, which meant that the rest would have simply displayed the first sentence or two of the message.
Tip: Associating your brand with an emoji through repetitive use can have an impact that would make Pavlov proud. "Own" an emoji to stay top-of-mind with your audience.
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If you strategically own a specific emoji, you'll come to mind whenever your audience sees it. It's free and easy promotion. Take Morning Brew. They associated their brand with the coffee mug emoji over time.
And it's no coincidence that Ross Simmonds, for instance, automatically assumed that a new follower with a coffee cup emoji in their name was a Morning Brew employee.