Twilio has rocketed to a $60B market cap -- up from $3B just after its IPO!
It's also blown past $2B in ARR, still growing 52% YoY!
5 Interesting Learnings both today, and as it just crossed its first $1B in ARR:
It's also blown past $2B in ARR, still growing 52% YoY!
5 Interesting Learnings both today, and as it just crossed its first $1B in ARR:
#1. Big customers dropped as a % of revenue.
A bit different than many of us, but Twilio’s Top 10 customer concentration risk has faded since Uber.
At IPO its Top Customers were just 13% of total revenue, from 17% the prior year
A bit different than many of us, but Twilio’s Top 10 customer concentration risk has faded since Uber.
At IPO its Top Customers were just 13% of total revenue, from 17% the prior year
#2. Dollar-based net retention is still the key to almost all the winners in SaaS and still remains at 137% at $2B+ ARR!
Even at > $2B in ARR, NRR is still ~140% and hasn't declined.
The "gift" in recurring revenue that keeps giving -- if you do it right
Even at > $2B in ARR, NRR is still ~140% and hasn't declined.
The "gift" in recurring revenue that keeps giving -- if you do it right
#3. About $250,000 revenue per employee at IPO.
This is pretty consistent with other Cloud and SaaS leaders.
This is pretty consistent with other Cloud and SaaS leaders.
#4. Gross margins remain at 59%.
Yes, Twilio is a service with real telecommunications costs. But it’s managed to keep its margins high enough to “still” be a software company at almost 60%.
Yes, Twilio is a service with real telecommunications costs. But it’s managed to keep its margins high enough to “still” be a software company at almost 60%.
#5. The average customer account pays about $10,000 or so a year.
Twilio has 208,000 customers now comprising that $2B in ARR, so the average customer only pays about $10,000 or so.
So you really can grow huge customers from acorns.
Twilio has 208,000 customers now comprising that $2B in ARR, so the average customer only pays about $10,000 or so.
So you really can grow huge customers from acorns.
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