I read an #InterestingStory about a complaint regarding Vanilla Ice Cream that left #GeneralMotors puzzled and found it to be #TooGoodNotToShare

Moral of the story being ... “Never underestimate your Customers' Complaint, no matter how funny it might seem!”

Here we go ...
A complaint was received by the Pontiac Division of General Motors:

'This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact..
You see, every time I buy a vanilla ice-cream, when I start back from the store my car won't start. If I get any other kind of ice cream, the car starts just fine.
I want you to know I'm serious about this question, no matter how silly it sounds "What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind?"
The Pontiac President was understandably skeptical about the letter, but sent an Engineer to check it out anyway.

The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood.
He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night and, sure enough, after they came back to the car, it wouldn't start.

The Engineer returned for three more nights.
The first night, they got chocolate. The car started.The second night, he got strawberry.The car started. The third night he ordered vanilla. The car failed to start.

Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream.
He arranged, therefore, to continue his visits for as long as it took to solve the problem AND towards this end he began to take notes.

He jotted down all sorts of data such as
Time of day,
Type of gas used,
Time to drive back and forth, etc.
In a short time, he had a clue:

The man took less time to buy vanilla than any other flavor.

Why?

The answer was in the layout of the store.

Vanilla, being the most popular flavor, was in a separate case at the front of the store for quick pickup.
All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check out the flavor.

Now, the question for the Engineer was why the car wouldn't start when it took less time.
Eureka - Time was now the problem - not the vanilla ice cream!!!

The engineer quickly came up with the answer: "vapor lock".

It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start.
When the man got vanilla, the engine was still too hot for the vapor lock to dissipate.

Learnings from the story:

✅Even crazy looking problems are sometimes real
✅All problems seem to be simple only when we analyze them with logic and adopt a step by step approach.
✅Every problem has a solution.
✅ What really matters is your #Attitude and your #Perception
#Success is not a Long jump nor a High jump, it's a #MarathonOfSteps

Thanks 🙏 for reading and pl share it with your dear and near ones if you liked it ..

#HappyWeekend
#StaySafe

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More from @Sunil_Sawhney

2 Jan
I think I have shared this earlier but since it’s a new year and people will be working their financial goals for the year, I thought it’s a good time to refresh the #Rule72 .

If you find it useful and believe like me that’s it’s #TooGoodNotToShare kindly retweet ...
#WhatIsRule72

In personal finance, if we divide the number 72 by the rate of interest, we do get to know the number of years it will take for us to double the money.

For example if the rate of interest is 9%, simply divide the number 72 by 9% and the answer is 8.
Thus it will take 8 years to double our money if you invest at 9% p.a. rate of interest.

We can use this rule in reverse to know the rate of interest needed to double our money to achieve our set goal.

If we have 2.5 lakhs today and you need 5 lakhs in 5 years.
Read 7 tweets
31 Dec 20
Humorous but true...

If #Corona had a year end appraisal, it would read like this:_

1. Responsible for #GlobalDigitalTransformation and fast-tracking.

2.Reduction of #GlobalCO2 emission.

3.Five million jobs #restructuring.
4.#GlobalHygiene initiatives:
Ensured 100% compliance on washing hands..leading to collateral reduction of other communicable diseases

5 Made global industry shift to #WFH - saved exposure & costs
6 Reduction in global noise pollution by making everyone keep their mouth shut (while masked).

7. Taught cooking, vegetable shopping, housekeeping to many.

8. Highlighted the importance of governance, adaptability and long term planning, by all sectors.
Read 5 tweets
13 Dec 20
#SundayMotivation

I read yesterday about the #PowerOfBlessings and felt it was #TooGoodNotToShare

Do you #BlessOrCurse?

When something goes wrong do you bless it or curse it?

Our natural reactions often lead us towards the negative, but that will only breed more negativity.
Catherine Ponder in her book, _'The Prosperity Secrets of the Ages', talks about blessing people and the situation. It is a very powerful tool and brings instant success manifold. It is a very simple way to say a positive prayer for someone or something.
One of Catherine Ponder’s favourites is “I bless you, and bless you for the goodness of God that is within you.”

You can #CreateYourOwnBlessings

When you are sending positive thoughts and vibrations towards a person they are much more likely to respond in kind.
Read 13 tweets
1 Nov 20
I read a fantastic shirt story and felt it was #TooGoodNotToShare ..

Here we go..

A big city lawyer went duck hunting in rural North Cowra. He shot and dropped a bird, but it fell into a farmer's field on the other side of a fence.
As the lawyer climbed over the fence, an elderly farmer drove up on his tractor and asked him what he was doing.

The litigator responded, "I shot a duck and it fell in this field, and now I'm going to retrieve it."
The old farmer Peter replied, "This is my property, and you are not coming over here."

The indignant lawyer said, "I am one of the best trial lawyers in Australia and, if you don't let me get that duck, I'll sue you and take everything you own."
Read 10 tweets
30 Aug 20
#SundayThoughts on #Leadership

One of the leadership traits that is often praised is the ability to lead from the front.

How relevant is this,especially in the context of empowering your colleagues, coaching your team, developing big leaders and to allow faster decision making
Why are leaders scared of letting their staff fail? The same is true for parenting as well. The constant fear of failure prevents leaders and most parents to “let go’, which unfortunately,may provide a temporary relief from a disaster but sets up employees & children for failure.
The challenge for leaders, especially as one moves from an individual contributor (operational) to a team leader (strategic) role is to be able to step back and let the second rung of leaders take over.
Read 14 tweets
23 Aug 20
#SundayMotivation

I read an excellent short story and felt it was #TooGoodNotToShare .
I encourage all to read it once ..

CAUTION : The names used below are imaginary names ..

Tayo and Kola joined a company together a few months after their graduation from university.
After a few years of work, their Manager promoted Tayo to a position of Senior Sales Manager, but Kola remained in his entry level Junior Sales Officer position.

Kola developed a sense of jealousy and disgruntlement, but continued working anyway.
One day Kola felt that he could not work with Tayo anymore. He wrote his resignation letter, but before he submitted it to the Manager, he complained that Management did not value hard working staff, but promoted only the favoured!
Read 14 tweets

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