Got feedback today from a proposal we lost.

Where do I begin?

Weren't allowed to ask clarification questions post stage 1 before pitch.

We said - if we have timelines wrong, we can re-work these to meet outcomes

If we have outcomes wrong, we can re-work approach to meet them
That and in one criteria being marked down as excellent for agile approach then being penalised in relation to a Q on if we can supply project management but 'could have scored higher if we'd talked about agile'
I'm so done with showing a range of experience (which is now vast) on different level of fidelity outcomes and not being respected for this experience but penalised on getting the vision wrong of what's in the buyers head without a freaking conversation.
Sorry, I'm usually not bitter, and like I'm a grown up, we pitch and lose all the time but just such a shambles and waste of time and energy when you're penalised for a project you are attempting to write an approach for based on a 200 word DOS paragraph.

Moan over.

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More from @rufflemuffin

11 Feb
The reality is, services are rarely holistically designed or start from a greenfield position. Most service design is brownfield most of the time.

#testingcontent
Services are made up of 1000s of design decisions taken by constituent parts of an organisation or system. These design decisions are often unconsciously made, without an understanding of the impact on end users - staff, customers and the general public.

#testingcontent
When working in a brownfield environment, the role of a Service Designer should focus on facilitating + communicating how the constituent components of an orgs model, role, rules, policy, culture or infrastructure impacts the UX and meeting the right outcomes for people.
Read 5 tweets
13 Aug 20
Taking 6 weeks out to write up case studies for Snook's 10 year back catalogue.

It's a privilege to have a vantage point across so many industries, sectors, systems, communities.

These are my open short hand notes of patterns I'm seeing
Everyone wants a system that will share data across sectors (housing, social care, health, education, criminal justice system) but is impossible due to data restrictions+poor technology

This comes up as an idea/need in nearly every piece of work I've ever done, still unsolved.
If only people had access to their healthcare data and health care providers had access to good digital services and technology, we would be able to enable many of the conceptual preventative measures that reduce pressure on the system (e.g unscheduled care)
Read 18 tweets
4 Aug 20
As charities adopt new digital/blended service models, 'some' of their traditional geographic fenced commissioner contracts begin to seem obsolete.

What examples are out there of contracts or payment terms that go beyond payment by head/outcomes and geographic boundaries?
Examples from other sectors or models that support this?

Example: You're a charity that delivers a face to face service, covid-19 has forced it online and it now opens up a world of delivering beyond contract boundary, how do you get paid if users come direct to your door?
Read 4 tweets
4 Jul 20
What constitutes experience you would trust to teach you service design?

Does direct delivery experience matter to you?
If the trainers haven't been part of a team designing services that are live + successfully meeting outcomes for business/users/system but they know some tools/methods do you trust it?

*Note-service design isn't a simple 'staged' process, lots of decisions by lots of people
If the trainers have lots of examples of implemented services from reading or interviewing other practitioners is that trust/respectful experience?
Read 7 tweets
6 May 20
"Social maps are powerful. But they are not all-powerful. We are creatures of our physical and social environment. However, we need not be blind creatures. Occasionally, individuals can imagine a different way of organizing our world..."

Gillian Tet on work of Jean Baudrillard
Since this elite has an interest in preserving the status quo, it also has every incentive to reinforce cultural maps, rules, and taxonomies. Or to put it another way, an elite stays in power over time not just by controlling resources, or what Bourdieu described as...
...“economic capital” (money), but also by amassing “cultural capital” (symbols associated with power). When they amass this cultural capital, this helps to make the status of the elite seem natural and inevitable.
Read 8 tweets
2 May 20
Runners. Right I’ve gone from 6 weeks ago doing a mile to 6.2m (10k). I’ve managed the 10 by doing flats but shorter runs with hills around me to build stamina (5k)

How do I get above the 10k? It doesn’t feel knacerking when done but mentally my brain won’t shift.
I just can’t seem to convince myself to do another loop.

I’m not fast like around 9.5m/hr so is it best to;

A) run more distance at same or slower pace accepting pauses
B) run less distance with more hills and faster to build strength
C) Run the 10k with less pauses/faster
D) Screw it you’re running just keep running
E) Mix of above

Never really thought of training properly but any tips helpful. Starting to enjoy glimpses of it, still hate most it. Feel euphoric afterwards.
Read 6 tweets

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