Thread by @tyromper

Transitioning out of full time bank management & reflecting a bit on the journey.

Here’s my favorite story I had with a jerk client a few years ago :)

(I’ve since grown as a human & probably wouldn’t do this today..

but he may have deserved it 😉you guys tell me!)

👇👇👇

This super grumpy gentleman walks in his late 40s.
He came in a couple times week & had a complaint every time.

He had filed a complaint before we had too many handicapped parking spots?

I know you know the type :)

That day he walks in & says I want to speak to a manager!!

I say that’s me man come in to my office.

He proceeds to tell me one of my tellers has been stealing from him for months.

I ask which one & he says,
“That black one, she’s a thief.”

My jaw must have hit the floor.
I had one employee that fit that description.

She was months away from her PHD in criminal justice & was my hardest working, highest integrity employee. I had worked along side her for years.

I was not happy to say the least & told him to pick another wording choice & I would go check it out.

Then, a great idea hit me!

At this time I was eating huge carb filled breakfasts
(thanks @_CynthiaThurlow for helping me change this & change my energy levels & life!!🙏)

These carb breakfasts would always leave me bloated & quite gassy :)

So I told the client wait here I need to go talk to her.

I then proceeded to crop dust him as I walked by multiple times & close the door as I left. 💨 💨 💨

I walked over to my tellers & told them that jerk is currently smelling my farts & we all laughed!

I went back a couple minutes later & got him for round 2 as well🔥💨

When I went back in,

I knew that he knew that I knew :)

I told him she wasn’t stealing & he would no longer be allowed to bank with us & closed his account.

As he left my now PHD teller
(you rock Jacqueline if you see this!) said hope it smells better in your next bank :)🔥

I’ve matured & grown quite a bit this last few years & think I would choose a better approach now :)

I do like looking back & smiling on this time tho.

It 100% made our staff a TEAM & everyone knew I had their back over any clients which I think all bosses should do!