Thread by @EricHolthaus

Literally one of the worst companies I've ever encountered: @PrimePay

All I need is my tax document from a company that fired me. I contact HR from previous job to change my email to my personal email so I can log in. But PrimePay's website is broken. (1/?)

I login with my old email address and saved password, nothing happens. (It redirects me back to the login page.) I login with my new email address and save password, nothing happens. I see they have a "new portal" so I try logging in to that, pass the captcha, nothing happens.

I click the "forgot your password" button, I get an email to verify my address (progress!!) click the link in the email, redirected back to the same login page, nothing happens. No way to change my password. (3/?)

I've emailed PrimePay support three times about this in the past three weeks. No response. (Ticket #: 02682839 if you're listening, @primepay!)

So now I'm hoping the HR person of a company that fired me comes through.

A hex on everybody who makes their employees use @primepay.

I've never tweeted a complaint about a brand before. That's how mad I am. (4/4)