Myth: Startups need multiple acquisition channels to grow.

Reality: You only need ONE profitable channel to begin traction.

THREAD: Learn how we think about channels (paid and unpaid)
Before we dive into paid channels, let's cover the distinction between behavior- and profile- targeting channels 👇
There are the 2 types of ad targeting:

Behavior: Serves ads to people searching for your product. Googling "tennis shoes" serves tennis shoe ads.

Profile: Uses profiles/engagement to serve ads. Someone who "likes" interior design photos on Instagram sees Wayfair ads.
Use behavior-targeting channels (E.g. Google ads) to capture inherent demand: If you sell dog food, run ads on searches like "best dog food"

Use profile-targeting channels (E.g. Instagram ads) for product discovery. Run ads to dog owners to help them *discover* your product
Beware of ad saturation while using profile-targeting channels.

No matter how many users are on Facebook, YouTube, etc., selling to a very niche subset risks overwhelming them with your ads.

Your audience will begin ignoring them. Click-through drops & acquisition cost rises.
You can avoid profile-targeting saturation by suppressing daily ad spend.

E.g. Put a cap on your ad frequency to avoid fatigue.

Trade short-term volume for long-term affordability.
In order to get paid acquisition to work for your startup, consider these 3 factors:

1. Cost: Is your margin high enough to sustain the channel's cost?
2. Audience Fit: Does it offer the right targeting to reach your audience?
3. Volume: Can you consistently reach that audience?
The greater your margin, the easier it is to get ads working. The most reliably performant channels:

• Facebook and Instagram
• Google Ads

If you can't get ads to run profitably, consider unpaid channels like SEO and content marketing.
Startups should prioritize unpaid channels if they have longer time horizons, or if they can't get the margins of paid to work.

Paid channels scale quickly, while unpaid channels need time to build momentum.

E.g. Consistent blogs can lead to long-term traffic.
Unpaid channels fall into one of two buckets:

1. Persistence: Grows through consistency. (SEO, Twitter, YouTube)
2. Hit-or-miss: Focused on achieving virality. (Reddit, Product Hunt, Hacker News)

Prioritize the first. Persistence channels offer compounding returns.
But hit-or-miss channels are still valuable—use them as accelerators:

Cross-post content to these channels for a better chance of occasionally going viral.
To figure out which channel to start with, rate each from 1-10 with the ICE framework:

• The *Impact* this channel may have, if successful
• Your *Confidence* it will succeed
• The *Ease* of trying it

Rank channels based on their average scores; highest is top priority
Recap:

• Use this thread to figure out which acquisition channel you should prioritize for your startup.
• Run growth experiments until you find 2-3 channels that work.
• Then focus on optimizing them.
If you're looking to learn more about paid, see our thread on ad channels:

Find more in-depth growth insights in our biweekly newsletter.

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More from @GrowthTactics

5 Mar
THREAD: How to keep users around longer.

Surprise: Acquiring a new user costs 5x more than retaining one.

Here's how to keep the customers you already have:
Customer retention comes from:

1. Loyalty: Build affinity through a quality user experience

2. Incentives: Align your value prop w/ users' desires

3. Frictionless experience: Make it easy for customers to repeat buy

7 insights that'll help you keep customers coming back 👇
1) Consider ditching promotional giveaways & limited-time specials—these do NOT build long-term customer loyalty.

• They might get users to try something—but not stick around

• And they train customers to ONLY buy from you when you're running a promo
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24 Feb
We’ve shared a lot of growth tactics.

Of all of them, here are the 8 you must remember.

THREAD: On email marketing, CRO, ads, and more 👇
Inactive contacts on your email list bring down email deliverability.

So consider cleaning your email list quarterly:

1. Find contacts who've been inactive for 3+ months
2. Try a win-back campaign: Send them an email. Allow them to click a button to remain on your list

(1/2)
(2/2)

3. Remove all the inactive contacts who don't click

Then test to see if you get higher open rates and CTRs:

These send positive signals to Google, which should improve your deliverability over the long run—your emails land in more inboxes & fewer spam folders.
Read 13 tweets
19 Feb
THREAD: How to make ads that get clicks.

(For Facebook and Instagram)

You'll learn:

• How to write ads for your audience
• Frameworks for messaging
• How to design ads
Copy & creative.

Copy = Text that is carefully crafted for a specific outcome.

Creative = Term for multimedia, such as images and videos.

Together, they determine the click-through rate (CTR) of your ads—a 25% difference in CTR can make or break paid acquisition.
Know your audience before creating ads.

The Ladder of Product Awareness (LPA) illustrates how aware and in-need an audience is for your product.

Focus on writing appealing copy to those higher up on the ladder, since it requires less time and energy to convert these people.
Read 23 tweets
16 Feb
THREAD: How to grow your startup through referrals, and word of mouth.

(Actionable tactics from working with 400+ startups)
Here's the truth: Your startup most likely won't make a video and go viral like Dollar Shave Club.

So instead of trying to "go viral," focus on acquiring customers through fans who already love your product.
There are 3 ways to grow through your current customers:

1. Product-led growth: Your product is built for sharing.

2. Word of mouth: Users proactively recommend your product to friends.

3. Referrals: You create an incentivized reward program.

Let's dive into each 👇
Read 16 tweets
12 Feb
THREAD: How to get users to use your app 👇

Most SaaS apps lose 95% of new users within 90 days. That's insane.

They tend to lose those users during onboarding—when a first impression is made.

Here's how to avoid this.
After reading this thread, you'll know how to welcome users into your product in a way that motivates them into being lifelong customers.
Here's the 80/20 on onboarding:

Start by visualizing your user's journey toward experiencing value from your product—this is the reason users sought you out.

Then:

• Identify the obstacles that come up along the way
• Address those obstacles in your onboarding flow
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9 Feb
THREAD: 10 significant lies you've been told about marketing:

On email marketing, ads, and referrals.
"Send a welcome email immediately after signup"

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Instead, delay your welcome email by 15-45 mins.

The delay removes the subscriber's mental connection between signup —> your email, bypassing the reflex to ignore.

More opens.
"Only highlight your best product reviews"

Imperfect reviews can generate MORE sales than 5-star ones.

When a review weighs cons versus pros yet concludes the product was worth purchasing anyway, people see it's authentic & REAL.

So don't bury slightly negative reviews.
Read 13 tweets

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