Thread by @frodofied

It has been over a week since @Instacart / @instashoppers deactivated my shopper a٪ccount and took away my only source of income.

Despite having @instacart respond and forward my case to Trust and Safety seeking to reconsider the case, they did little more than mock me.

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https://twitter.com/frodofied/status/1367894148414574598

Tonight, after having to inform @instaCart that no one had gotten back to me about a new appeal, I finally received a response.

Upon opening the email I was gutted.

Gutted.

The response I received tonight is the exact same form letter I received originally.

Word 4 word.

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They did not address or consider any of my evidence, nor seek any further information regarding the many systemic flaws the q! evidence uncovers. Nor did they offer any explanation on why or how my identity keeps getting crossed w/ other users or the implications.

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I have no words for how disappointed I am in #TrustandSafety @Instacart / @instashoppers. I was sure that after a clear look at the facts that they would immediately reverse their decision, but no, it's more likely they never even opened the email with the new information.

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I currently have a negative balance in my checking account and most of my bills are due in the next three or four days.

The absence of work compounds the dangers and depth of my situation daily.

And @Instacart's Trust and Safety seems content to push me to the brink.

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I've had a terrible week that continues to worsen. My oldest sister Christine died 4 days ago and I have not even addressed the, fact emotionally let alone it's larger life implications.

AND I was officially asked to leave the only home option I have available to me today.

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Please.

If anyone here knows of anyone within @Instacart's / @instashoppers corporate infrastructure please reach out to me.

There has to be a quick and efficient solution to this problem.

I don't understand the cynicism nor the lack of empathy from this organization.

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Please help me get this to @Instacart's attention by retweeting both this and my original thread (see link in first tweet in this thread).

Thank you! All!

Please pray for me.

@frodofied