Thread by @jonesjoseph

@flyspicejet @MakeRefund11 As I have said earlier as well. I refuse to email impersonal email addresses incessantly. I have emailed several times before but I keep getting the same copy and paste script email responses.
@HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia

@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia As you can see the refund request was originally raised in September 2020. But @makemytripcare didn't care nor did @flyspicejet and @MakeRefund11 was farthest from their minds

@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia @makemytripcare Then I was serving my notice period at place of employment. So again after my handing over, etc. I re-started my chase with @flyspicejet as you can see from the screenshot and managed to get a response from one Ms. Nishtha Gulati
#CustomerExperience

@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia @makemytripcare I kept following up and then was told to provide the PNR details. This was done and early March 2021 there was a response from @flyspicejet and informing me that @makemytrip would do the @MakeRefund11
@CERC_India can please educate consumers if these response times are normal?

@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia @makemytripcare @makemytrip @CERC_India Again on following up I got the same standard copy and paste response on 16th March from @flyspicejet

@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia @makemytripcare @makemytrip @CERC_India Exasperated with no updates from @makemytrip and @makemytripcare who doesn't care. I now decide to chase #MMT staff via @LinkedIn.
Tried to mask the name of the staff here from the email sent to @makemytrip

@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia @makemytripcare @makemytrip @CERC_India @LinkedIn And then out of sheer desperation 😡😡I tried emailing @DeepKalraMMT the big man himself to try and get a response from @makemytripcare that doesn't care.
Please see my email of 27th April.
#CustomerExperience and #CovidScams

@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia @makemytripcare @makemytrip @CERC_India @LinkedIn @DeepKalraMMT @threadreaderapp unroll please. Thanks

@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia @makemytripcare @makemytrip @CERC_India @LinkedIn @DeepKalraMMT @flyspicejet wants to make sure that the customer duly jumps through all the hoops and goes through all the trouble. @AjaySingh_SG @avaniisingh @KamalHingorani