We’ve been putting a lot of effort into APAC recently. For a detailed discussion of why and how it is bearing fruit, see this talk, which is now live.
https://twitter.com/stripe/status/1397720133594877952
A few anecdotes from here in Japan:
The most recent hiring class in Japan is larger than the entire Japan team from the day I joined.
We have our first product (which I’ll elide mentioning) where the ratio in usage between US and Japan is commensurate with economic size.
The most recent hiring class in Japan is larger than the entire Japan team from the day I joined.
We have our first product (which I’ll elide mentioning) where the ratio in usage between US and Japan is commensurate with economic size.
We’ve recently released convenience store (konbini) payments in Japan. Early users are loving it.
Our experience in many markets has been that users get jaw-dropping conversion lifts for letting customers pay in the way they want, versus standardizing on cards only worldwide.
Our experience in many markets has been that users get jaw-dropping conversion lifts for letting customers pay in the way they want, versus standardizing on cards only worldwide.
We also greatly upleveled the end-user UX for konbini payments, including allowing the user to switch which convenience store they’re paying at post-transaction, if e.g. they happen to be next to a different chain than usual when out and about.
As much brand loyalty as I have to my local 7/11 sometimes there is a FamilyMart right in front of you and, if you know you owe a charming Harajuku boutique something, you can just tap on the invoice and switch to payment instructions which will work at FamilyMart.
This pointedly does not require calling the boutique to ask them to void the transaction and re-run it for you because why should the boutique need to care about which convenience store you end up using? They just want to get paid and ship you your thing, expeditiously.
Konbini payments in Japan have something in common with bank transfers in Indonesia (another method we support): the end-user experience is different by brand. You need to walk the user through it on their invoice/receipt/etc.
Imagine writing all that HTML once. Brace yourself:
Imagine writing all that HTML once. Brace yourself:
The next time a particular konbini updates their POS systems or in-store kiosks, those instructions *need to change*, or you'll be telling customers to try looking for a button which no longer exists and then they'll get in touch with CS asking for a walkthrough CS doesn't have.
It seems a wee bit absurd to have every company on the Internet need to know what the exact design of the home screen of a particular Indonesian bank's ATMs look like as of today.
By offloading that (via using Checkout or forthcoming experiences), we take care of this for you.
By offloading that (via using Checkout or forthcoming experiences), we take care of this for you.
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