Thread by @MyGrowthAcademy

It is a Friday, so we thought to bring to you something light 😉

Here are 4 ways to create a positive impact on your bottom line.
👇👇

🎯 Solve problems like a pro – Don’t allow negative perceptions about your brand to linger, but address it immediately.

This way, you can generate referrals and increase customer loyalty or at least control negative word-of-mouth about your brand.

🎯Employ folks with superb people skills – Most of your employees are the face of your business.
From the service agent replying to the phones to the cashier, hiring people with good people skills is a non-negotiable for your business’s customer service success.

🎯Make promises you can keep – While you want to entice customers with promises remember to do so with the ones you can keep. Be upfront about your promises, and you’ll build a happier, more loyal customer base.

🎯Know the value of customer retention – According to @Kissmetrics it is 7x more expensive to gain new #customers than to retain existing ones.

Since it makes sense economically to focus on the current customer base, always ensure to demonstrate #appreciation for your customers at every stage of the customer lifecycle. #fridaymotivation
#salesteam #smeafrica #growth #customerretention #growthstrategy
#bussinessafrica

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