Squarespace has crossed $700,000,000 ARR selling just to SMBs, still growing 30% (!)
Enterprise is < 1% of their business
But without the commerce boom, growth would have been much slower
5 Interesting Learnings: ⬇️⬇️⬇️⬇️⬇️
#1. Over $500,000 revenue per employee
Squarespace has 1,200 employees and $700m in ARR. That’s pretty darn efficient
As a result, it’s quite profitable, with $150m in free cash flow in 2020
When your CAC is low, it can be done
#2. Monetizing ecommerce via subscriptions, but not payment processing
Squarespace rapidly expanded into ecommerce, with $3.9 Billion in GMV, up a stunning 91% from 2019. But in contrast to Wix & Shopify, it doesn’t keep much of the revenue from merchant services itself
So Smartsheet is the quiet giant in the productivity space
Asana, Trello, Monday, Airtable, etc. perhaps get more attention
But Smartsheet is at $400m ARR (!) growing a stunning 42% year-over-year!!
5 Interesting Learnings: ⬇️⬇️⬇️⬇️⬇️
#1. Very High NRR from SMBs. Smartsheet has a very impressive 123% NRR from SMBs.
They also nicely segment NRR by deal size, so you can see NRR grows to 140% from their largest enterprise customers:
#2. Driving deal size up accounts for a >lot< of their growth at scale.
Smartsheet has aggressively driven its ACV up from $3,643 in 2020 to $5,103 today. That’s a lot — 40% higher average deal sizes. This just about equals their ARR growth.
Should you pay the same comp to folks, no matter where they work now? A complex topic.
But one thing is clear: the vast majority of sales leaders I've talked to are continuing to localize comp
Why? They always have. It's not new.
What is new is where the top AEs work
The common pattern pre-Covid was to build up your core, expensive AE team first in SF Bay Area
And then move at least SMB sales, SDRs, etc. to a lower cost center like Phoenix, Portland, Atlanta, Florida, etc.
But now, top AEs are scattered across U.S.
The short-term effect is that an AE in the Bay Area often makes more than an AE hitting the exact same quota in say Denver (to adjust for COL and competition)
But what will 2021/2022 bring?
There will be more pressure not to pay Bay Area AEs 20%+ more vs. closers anywhere else