"The pandemic marks an inflection point in the significance of the industry as multi-channel shopping journeys were ingrained in shopper preferences globally.... POS volume doubled YoY as unified commerce became increasingly business critical for merchants"n
Still nothing in mid-market
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Doing what we already know how to do takes the world from 1 to n, adding more of something familiar. But every time we create something new, we go from 0 to 1.
Humans are distinguished from other species by our ability to work miracles. We call these miracles technology.
"in the last four quarters we enabled more than $100 billion in payment volume"
"We’re a challenger in the payments industry, and we will offer free person-to-person payments domestically and internationally for people using the Novi wallet."
"that moment would represent Olo becoming the majority order channel for that customer... the dawn of digital ordering primacy. We're now seeing Olo restaurant customers who are processing 100% of their transaction volume through the Olo" - @nhglass
"QSR brands have grown over the years through franchising, leading to disparate technology systems across franchisee operator groups and manifesting in the kind of non-homogeneous environments for which $OLO was purpose-built"
h/t @Kap_Attack_ for a fantastic must read book recommendation
"The following pages are in fact the result of a constructive effort to detect, know and thus possibly neutralize one of the most powerful, dark forces which hinder the growth of human welfare and happiness"
First Law: Always and inevitably everyone underestimates the number of stupid individuals in circulation.