โWhy should anyone be led by you?โ
This is the story of how I answered this question for myself.
(the answer might surprise you) ๐
This is the story of how I answered this question for myself.
(the answer might surprise you) ๐
Back in 2010, I was looking back at a long corporate career improving and implementing business processes.
We were internal account managers.
On one side we had the central group defining strategies, standards & tools.
The other side: people implementing those standards.
We were internal account managers.
On one side we had the central group defining strategies, standards & tools.
The other side: people implementing those standards.
I was in the middle.
"Selling" the new functionality to the implementation teams.
Reporting back all the problems, challenges, and bugs.
There were a number of projects going on at the same time.
Just like modern-day #CustomerSuccess life.
"Selling" the new functionality to the implementation teams.
Reporting back all the problems, challenges, and bugs.
There were a number of projects going on at the same time.
Just like modern-day #CustomerSuccess life.
And it got boring:
Waking up to an excel spreadsheet with priorities.
Daily presentations of project status updates.
Working through the lists of issues, one angry client after the other.
Rinse and repeat.
Waking up to an excel spreadsheet with priorities.
Daily presentations of project status updates.
Working through the lists of issues, one angry client after the other.
Rinse and repeat.
That's when my mentor and line manager pulled me aside.
"How are you keeping in touch with your counterparts?" she asked.
"I just sent them an email. Why?" I asked back.
"They want to help you. But you're coming across like a know-it-all!"
"And you don't sound friendly."
"How are you keeping in touch with your counterparts?" she asked.
"I just sent them an email. Why?" I asked back.
"They want to help you. But you're coming across like a know-it-all!"
"And you don't sound friendly."
"I'd like you to call them and ask for help."
Hard to hear as it struck me at the heart.
I realised I was focusing on the "particles."
On all the todos in the spreadsheet!
I needed to pay attention to the relationships.
They keep the particles connected.
Hard to hear as it struck me at the heart.
I realised I was focusing on the "particles."
On all the todos in the spreadsheet!
I needed to pay attention to the relationships.
They keep the particles connected.
And I needed some help.
Because if you are coming across as a perfectionist, know it all or people pleaser, then you are going to get bored to death trying to serve all your masters.
... and no one is going to choose to follow you or listen ๐๐ฝโโ๏ธ
Because if you are coming across as a perfectionist, know it all or people pleaser, then you are going to get bored to death trying to serve all your masters.
... and no one is going to choose to follow you or listen ๐๐ฝโโ๏ธ
I'm glad I took that step of asking for and receiving help.
And showing up to all my coaching and leadership training sessions.
Asking questions became a way of life.
Stepping into the shoes of others, priceless.
The one lesson that summarizes it all ...
And showing up to all my coaching and leadership training sessions.
Asking questions became a way of life.
Stepping into the shoes of others, priceless.
The one lesson that summarizes it all ...
You don't need to know everything to guide others or be listened to.
Instead, create those spaces for others to shine, learn, and connect.
And that's all I do.
Instead, create those spaces for others to shine, learn, and connect.
And that's all I do.
If you found some value in my story ...
- Say Hi in the DMs
- Hit follow
- Read about the #relationshipfirst principles:
#hypefurychallenge
- Say Hi in the DMs
- Hit follow
- Read about the #relationshipfirst principles:
https://twitter.com/frncscobptsta/status/1437714168501710848
#hypefurychallenge
โข โข โข
Missing some Tweet in this thread? You can try to
force a refresh
ใ
