How to design a course or webinar in under 1 hour.

A thread on how we take an idea and create a course from the first principles.

THREAD on course design ๐Ÿงต... Let's go ๐Ÿ‘‡
Everyone approaches course building differently.

Most just write down exercises.

This approach:
- Structures your knowledge in a model
- Builds a way to use your model
- Simple

๐Ÿ‘‡
1. Start with a promise.

Your audience has a problem.

What is your course going to help them accomplish?

Example: Have a difficult conversation with a client.
2. Choose the three main things people need to master.

In our example, these could be:-

- A. Self Management
- B. Taking the Lead
- C. Communicate Constructively

These are the three main pillars.
๐Ÿšจ This is where most go wrong because they step over it.

3. Look between the three main pillars to find 3 whys! What's the magic?

Continuing the example in this ๐Ÿงต:

- A&B: Create Safety
- B&C: Forward Direction
- C&A: Take Response-ability

Now your ROI is established.
4. Per pillar, identify the three things people need to learn.

Example:

Pillar - Self Management

Lesson 1 - Learn to Listen deeply
Lesson 2 - "It's not about me."
Lesson 3 - Learn to pause and allow ventilation.
5. Rinse and Repeat for the other two pillars.

Now you have :

- 1 promise
- 3 why's/ROIs
- 3 pillars
- 9 lessons.

Enough to structure your marketing and course design.
6. Time to package webinars:

- talk about the promise,
- the 3 ROIs,
- the 3 pillars,
- then select 1 lesson to share
- CTA to learn the rest
7. Package the training:

- Use 6 or 8 sessions
- Bookend the first and last session with an introduction to your IP and application
- Distribute your 9 lessons over the remaining sessions.
8. Time to develop your lessons.

Adopt a consistent structure.

We love experiential training with handouts, exercises and debriefs.

These can be turned into cohort-based training.
Now that you know the basic strategy, it's up to you to design your course.

If you got any value from this thread:

- DM with your questions,
- Follow me,
- Like the first tweet of this thread.



Bonus ๐Ÿ‘‡๐Ÿผ
BONUS THOUGHT: Make it a Twitter thread:

1 promise
1 why it's important (roi)
3 pillars
1 example insight
1 cta
This thread was inspired and written for the #hypefurychallenge hosted by the wonderful folks at @hypefury

โ€ข โ€ข โ€ข

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More from @frncscobptsta

15 Sep
I wrote these 5 #CustomerSuccess tweets as a part of the #hypefurychallenge

๐Ÿ‘‰๐Ÿผ 1 - Listening to (angry) customers with a new mindset
๐Ÿ‘‰๐Ÿผ 2 - I am building in public a product around teams? What do you think?

๐Ÿ‘‰๐Ÿผ 3 - Churn isn't the devil. Reframing the dreaded churn conversation.

Read 5 tweets
14 Sep
โ€œWhy should anyone be led by you?โ€

This is the story of how I answered this question for myself.

(the answer might surprise you) ๐Ÿ‘‡
Back in 2010, I was looking back at a long corporate career improving and implementing business processes.

We were internal account managers.

On one side we had the central group defining strategies, standards & tools.

The other side: people implementing those standards.
I was in the middle.

"Selling" the new functionality to the implementation teams.

Reporting back all the problems, challenges, and bugs.

There were a number of projects going on at the same time.

Just like modern-day #CustomerSuccess life.
Read 10 tweets
14 Sep
"To complicate is simple; to simplify is complicated."

I'm the #enablement guy in a #CustomerSuccess world.

Lots of ๐Ÿดโ€โ˜ ๏ธ sounds being thrown at me:

NRR, ARR, CARR.

Behind these numbers: people and relationships.

9 simple guiding #relationshipfirst principles for any #CSM ๐Ÿ‘‡๐Ÿผ
1. Taking charge.

Clients bring lots of topics to the table.

It's like a leaf storm. And the temptation is to rake all the leaves.

But why are there so many leaves?

What do customers really want to achieve?

Taking charge means taking the conversations to a deeper level.
2. Showing Up

We've all experienced it.

Priorities come in the way. A client relationship is left hanging.

And one day, the client kisses you goodbye. Or not.

They never come back.

The worst: you didn't expect the break-up.

Showing up means checking in every now and then.
Read 11 tweets

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