It's one that just ... always was growing at epic rates, from YC Demo Day to IPO
It's growing a stunning 69% a year at $250,000,000+ in ARR
5 Interesting Learnings: 🔽🔽🔽🔽🔽
#1. 152% NRR from $100k+ customers.
We’re getting used to seeing these super-high NRR numbers from the top developer-focused leaders, in many cases because utility pricing often encourages it (see also Datadog, Twilio, etc). Still, these are truly top-tier numbers:
#2. 97% GRR (Gross Retention Rate)
It’s great and helpful to see this broken out as well to compare yourself to. GitLab’s customers … stay. Almost all of them.
97% GRR is world-class. Service Now has 99% -- but their customers sign 3 year contracts!!
#3. GitLab China is a new independent company formed in 2021, both SaaS and self-managed, available only in China, Hong Kong and Macau.
We may see this more often
As LinkedIn and others retreat from China, GitLab goes all-in
#4. First $100k customer in 2017. Then 20 by 2018. Then 100 by 2020 ... and 200 by 2021.
First $1m customer in 2019. Fast forward 2 years, and they have 20 $1m+ customers
A great chronology on going upmarket:
#5. Most customers still deploy GitLab to their own private or hybrid Cloud.
90% of GitLab’s customers pay by subscription — but most still self-manage the deployment. GitLab’s SaaS revenues are still just 20% of their revenues, although that’s up from 9% in 2020.
And a few bonus learnings:
#6. Most customers under contract pay annually or multi-year. Perhaps not a surprise, given the larger deal sizes
#7. GitLab has done a new release on 22nd of every month … for 118 months straight! A clear commitment to consistent innovation!
#8. Define their “Base Customer” as ones at >$5k ACV
An interesting segmentation of core metrics
While GitLab has 15,356 customers, it focuses its metrics on 3,600+ ones with ACV of $5k+. While this makes sense as their core persona it also flatters a lot metrics like NRR
#9. CEO Sid Sijbrandij has been granted massive additional stock grants — but they are only worth massive amounts if the company’s stock price skyrockets.
$1M in ARR per employee could be a new efficiency record at IPO for SaaS:
An incredible 60% of their revenue comes from employees using the free version on their own, for their own expenses, and then socializing it to their "boss".
And it's growing a stunning 118% at a $3B run rate
But the overall margins are low (21%), they lose money on services and hardware, and barely make money on payments
Is it SaaS?
5 Interesting Learnings: 🔽🔽🔽🔽🔽
#1. With gross margins of only 21%, is Toast really a software company? Not yet. Not today.
While its software has decent margins of 66%, software is only 10% of Toast’s total GAAP revenue.
It loses money on the hardware (gross margin negative) and payments have barely a 20%+ margin and constitute the vast majority of revenue today. It would take a lot of work for Toast to hit the 60% gross margin standard to be a true software company
(tomorrow for Day 0 AMA with ME and early registration)
6,200+ SaaS execs
100% Outdoors + Open Air
100% Vax'd + Tested
100% Fun
CEO Calendly
CEO Databricks
CEO Vimeo
CEO Box
CEO TripActions
CEO Postman
CEO Algolia
CEO Zapier
A few notes:
1/ Yes, we have enough rapid-tests for everyone on-site. But you'll save yourself 20-30 minutes of testing + waiting by bringing a test results from last 72 hours with you.
2/ Come TOMORROW Sunday for Day 0 AMA, register early, and meet some folks
3/ Dress comfy. Will be warm during the day but may be a bit chilly at night. Bring a sweatshirt but maybe short sleeves during day.
4/ Very festival style. Will be the most informal Annual in a while, being outdoors. Come to learn, but also just to have fun.