but, but... companies that serve SMBs can't have a net dollar retention rater above 100%...
$DOCN 3/n
DOCN wasn't supposed to able to do any of these things -- revenue growth supposed to be in 20's, retention can't rise serving SMBs, no way CapEx heavy company could deliver margins better than AWS.
I've said this before but perhaps it bears repeating.
I'll use $TWLO as an example but there are many others like $AMZN, $SHOP, etc.
Focus less on TWLO and more on perspective (your edge = alpha).
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2/n
$AMZN $SHOP $TWLO are some of our greatest examples of the underappreciated importance of a user base on a platform that in its early stages isn’t necessarily very impressive and doesn’t necessarily have an obviously profitable direction.
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3/n
But the alpha comes from recognizing that, and then extrapolating not the current business, but rather the ‘what could be’ business, which is no small task because, when something doesn’t exist yet, imagining it is… difficult and risky.