Dear @fold_app, your product is awesome, and I use it a lot, but @Fandango and @Spotify make it very difficult to use their gift cards, and I only want the feeling of irritation to be associated with the correct source.
After I was encouraged to transition my Fandango account, my gift card codes no longer worked. Am I just out that money? Spotify won't let me apply my gift cards because I already have premium service. Do I cancel that service? Will that affect a decade of playlist storage?!
The time and irritation level has already exceeded the value of the gift cards, which isn't a good customer service experience. I would recommend to FOLD to have a standard set for gift card application to prevent people from needing to jump through unknown hoops.
I would recommend to Fandango...I don't even know. The experience is chaos.
I would recommend to Spotify to simply allow the application of the card to the account to be drawn down on. Seems simple. Why was it made weird and hard?
I would recommend to Spotify to simply allow the application of the card to the account to be drawn down on. Seems simple. Why was it made weird and hard?
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