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#NDIS complaints team rang me today - last year, I put in a comprehensive (24pg) assistive technology application which was denied. A planner assured me if I agreed to proceed with the review, no funds in my plan would be touched - they were just looking at the AT application.
Narrator: Her funds, were, in fact, cut. & the AT application was denied. I had to find this out through a MyGov inbox message containing a new plan with inadequate repair funding for my existing AT. Why the planner targeted repairs, I don't know. But I can't service my AT now.
I considered this less of an oddity & more of a threat that if you go ahead with an internal review, we can & will cut your funds further. I couldn't risk that.
But this year I decided I should make a complaint so NDIA know their culture of bullying won't be tolerated.
But this year I decided I should make a complaint so NDIA know their culture of bullying won't be tolerated.
The complaints team were emphatic that it was my fault for not putting in an Internal Review to the decision. They danced around the fact that I had been promised no plan cuts, & had plan funding cut. When I suggested cutting ppl's funding during unrelated AT requests might....
..deter them from going to Internal Review, lest they lose more funding, the Complaints officer said "NDIA do not see that as a threat". They clearly stated there was nothing they could do for me.
How well is the #NDIS working now, @billshortenmp? Is the NDIA culture improving?
How well is the #NDIS working now, @billshortenmp? Is the NDIA culture improving?
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