Esther Wanjiku Profile picture
|Journalist| Stoic| Enterpreneur|
Oct 7, 2019 25 tweets 12 min read
Customer service.

It is the provision of service to customers before, during and after a purchase.The level of customer satisfaction is the feeling that an electronic product or service has met the customer expectation.
#CustomerServiceWeek #CSWeek2019 Customer service plays an important role in an organization's ability to generate income and revenue. It is the overall activity of identifying and satisfying customer needs.
#CustomerServiceWeek #CSWeek2019
Oct 1, 2019 11 tweets 6 min read
Social media marketing strategy is not as complicated as it seems. “Social media is about the people. Not about your business. Provide for the people and the people will provide for you.” Matt Goulart. These are the secrets of marketing online.
@Sendinblue 1. Connect with your followers on a personal level. Be human. The great thing about your social channels is that it gives the opportunity for viewers to see what you do on a day to day basis.
#DigitalMarketing #SmallBusiness #OnlineMarketing
Sep 12, 2019 8 tweets 6 min read
A Purple Cow! Sounds extraordinary, right? Cows are invisible but seeing a purple cow would be talked about because it is remarkable. It is worth making a remark about. This is how the metaphor relates to Public Speaking.
#Toastmasters .@ArmaniTalks @ArmaniTalks A Public Speaker should master how to deliver information differently rather than the same boring way as everyone else so as to get noticed.Remember the brain does not pay attention to boring things.
#Toastmasters .@ArmaniTalks
Sep 11, 2019 7 tweets 5 min read
Are you an introvert? Public speaking makes your temperature rise and your palms sweaty. You don't need to fear public speaking. These are tips to overcome the fear of being infront of a crowd.
#toastmasters .@ArmaniTalks @ArmaniTalks Know your audience.
Good speakers aren’t always outgoing, funny, or energetic, but they are always interesting. They communicate valuable information to their audience in a straightforward way.
#Toastmasters .@Toastmasters