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So I’ll state this even though I’ll be called a hater or trying to stay relevant or whatever else I’ve been accused of this last year since being truly honest about what goes on in the beauty industry. What I have said and continue to say never comes from a malicious place,
And I never wish anyone anything but success for their careers. But at the end of the day, honesty and integrity are king and will make your career/company last longer.
My right to speak up is based off 11+ years behind the scenes manufacturing makeup. I’ve visited and/or worked with every major lab in the US as well as Canada and have personally developed products with chemists myself. I’ve spent years and hundreds of hours in labs personally.
Ive seen quality issues in the cream concealers set to launch 2 years ago. I scratched the entire line when I received my final batches because I knew the integrity of the product was compromised. The concealers had hairs in them, fingerprints, shards of plastic and more.
My team did personal quality checks when product arrived as we always do before we ship to customers. After seeing 60% of the concealers not pass our QC, I pulled the plug. I can do a video showing them as I still have a few.
It was yet another reason why Makeup Geek did not launch new items 2 years ago. I never spoke on it because of being accused of making up excuses as to why MUG did not launch anything new or exciting for awhile. I made that choice to pull the concealers and foundations that came
from the same lab with quality issues. Did it cost us potential millions in sales? Yes it did. But it could have permanently ruined the company’s reputation long term. All of this to say...
If there are shards of anything sharp in a cream product, that is not ingredients melting and solidifying- that is massive production issues where sterile environments have not been kept. If there’s fingerprints on the sides of components, the production did not wear gloves.
If there are hairs in cream products, no ingredient used in cosmetics mimic hairs other than the fibers used in fiber mascaras.
