After the crisis or b/w waves of the crisis, the task is ‘outrage management’. That’s the one that’s on deck right now, officials face outraged criticism from all sides, much of it justified”
Dr. Sandman is preeminent expert & consultant on crisis communication. Dr. Lanard advised @WHO on
outbreak communication & wrote draft of the WHO’s Outbreak Communications Guidelines
#scicomm #crisismanagement #crisiscommunication
cidrap.umn.edu/sites/default/…
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virus itself”-as if that weren’t devoutly to be desired; as if the core societal failure in Feb & March had
been excessive alarm rather than excessive complacency."
situation under control & there was nothing for us to do. People who stocked up on supplies were called hoarders. People who urged others to do so were called panic-mongers."