WTF is wrong with @BYJUS?

I got a call from one of my Relative, The Sales guy pitched her wife to get the kid enrolled for some 'Home Learning Plan'

She said the boy is getting a ₹30k scholarship so they need to pay only ₹5000 in Bank and ₹25k in EMIs.

#EdTech Thread ⬇️
He said this scholarship is only valid till tomorrow and you need to pay the fee by today. The Tablet will be delivered within 7 days and if you aren't happy you can return it within 15 days.

So here the game begins - They asked for

Aadhar Card
PAN Card
Bank Passbook Copy
They want PAN Card for Loan/CIBIL related inquiries, Bank Details for EMI Deductions, and Aadhar Card for signing the eNACH.

Finally, ask the customer for Aadhar OTP and sign the auto-debit on the customer's behalf. Parents wouldn’t even realize how their PAN/Aadhar got used.
They will explain to you in such a sweet way that you don't need to worry about EMIs and it will start deducting automatically from your bank after three months, you can cancel if you aren't happy.
She has shared the KYC documents over WhatsApp, made the payment and they've done the eNACH without the consent. The next day she enquired about product feedback with kid's Teachers, other parents and found it bad.

She asked the sales POC to refund the token amount.
They were clearly trying hard to convince her and said this can't be refunded and as per the policy, you need to use the course/Tab, and only after delivery you can request for refund.

She got angry because it was never communicated to her and she is having the recordings.
When she asked about eNACH they just said it's a process, we can't deliver the Tablet without EMI Mandate Signing even if you've deposited the 5000.

Note - This was also not communicated.
After hour-long discussions with two-three people, they said we can't do anything now. You can mark an e-mail to our cancellation team and they will only help you.

She's pissed off about this entire saga, for KYC and eNACH abuse and asked me if they can misuse the credentials.
They got this in writing that 'My KYC documents will be used bt BYJU's only.'

Now when the Mandate is signed physically or using eNACH, even your bank can't stop it.

If you don't maintain the balance, your bank charges a dishonor penalty so you end up becoming helpless.
I've got this escalated for her and keeping a close eye on the developments. but if this is true this needs to be stopped immediately. You can't just spam someone with your sales army and cheap tactics.

I searched BYJUS Complaints on Google and found - 🙁
Why the authorities aren’t doing anything about the malpractices? Parents living in Tier-III/IV are a very soft target for them. You're fu*king the entire education ecosystem and betraying people with such tricks.

Please RT 🙏 for awareness and help people understand.
Looks like BYJU's Support Team is working on this and DMed them all the necessary details of the transaction to get this refunded.

Escalate your concern if they aren't acting on it.

Here's the payment receipt ad received from the parents, @byjus they'd already shared their bank details over an e-mail this evening.

Kindly get the transaction refunded asap. Thanks.
Update 2 - #BYJU's Support Team was trying to refund the amount via Google Pay to the Parent's Bank A/C.

There seems to be a problem in UPI/Google Pay Network, asked them to retry or initiate the payment via NEFT directly to their bank A/C only.

That was quick. -
Just a little request to my fellow Startup Journalists -

Please get this investigated, talk to some parents and share their experiences. They're the ones who can help with actual incidents.

Twitter can delete this post or ban my profile, But they can't stop you from writing.
@upadhyay_harsh1 @Mittermaniac @manicontrol2020 @akm1410 @ShephaliBhatt @chandrarsrikant @VarshaaBansal @Sallu_SH

You all inspire the community with your reporting and I look up to you, all relevant details are ready in this Tweet. Please help. this may be happening on large.
Update - 3

Refund Initiated to the Parent's (Mr. Jayram) Bank Account.

While the resolution was quick but needs to be investigated if eNACH using Aadhar KYC is going on massively. Not everyone is getting their hard-earned money back.

• • •

Missing some Tweet in this thread? You can try to force a refresh

Keep Current with Ravisutanjani Kumar

Ravisutanjani Kumar Profile picture

Stay in touch and get notified when new unrolls are available from this author!

Read all threads

This Thread may be Removed Anytime!


Twitter may remove this content at anytime! Save it as PDF for later use!

Try unrolling a thread yourself!

how to unroll video
  1. Follow @ThreadReaderApp to mention us!

  2. From a Twitter thread mention us with a keyword "unroll"
@threadreaderapp unroll

Practice here first or read more on our help page!

More from @Ravisutanjani

6 Feb
Do you want to know what can be done with just one Aadhaar OTP?

- Can open a Bank Account
- Can get a new SIM Card
- Can sign Digital Mandates (e-NACH)

Doesn't matter if you are doing it or fraud is doing it on your behalf. All it takes OTP.

#KYC #Aadhaar Thread ⬇️
Refer to this Article, There are thousands of bank account opened by Airtel without a person's consent, they're sold to other users for just ₹50/100

The process is very simple, the agent who is issuing a SIM card can open the account by using a thumb.
There is no single portal where people can go & see all their active SIM Cards, e-NACH/AutoPay mandates, Bank Accounts and cancel them if they want.

This is the biggest product failure. RT and let @UIDAI @NPCI_NPCI @dilipasbe @PMOIndia do something to prevent our KYC and data.
Read 5 tweets
4 Feb
My father was about to lose his cool the moment he learned that I've 19 odd Credit Cards. 😛

PS - I don't have any EMIs or Debt, all cards are having almost NIL outstanding.

It's just all CC serves different purposes and helped me save more than 100k in savings and rewards.
Well, I'm not alone in this game. There are few other folks who're holding more than 15-20 different CCs.

Our legend @flywithsid is one of them, you can check out his Tweets world famous blog (

Visit now, Thank me later. 🙃
Okay, here we go with the variants -

●American Express Gold Charge
●American Express MRCC
●American Express Platinum Travel
●HDFC Dinners Club
●HDFC Regalia
●Citi Bank Rewards
●Standard Chartered Ultimate
●Bank of Baroda Eterna
●IndusInd Pinnacle
●IDFC First One Card
Read 4 tweets
18 Nov 20
Today, one of my school teacher asked me about review of #WhiteHatJr as she wanted to enroll her 7 year kid in the coding classes.

I asked her - What makes you think that #WHJ is the best and why you want him to learn coding?

(A Thread)
She said - Trial classes were good and she is getting continuous sales call from their Team, some relatives and neighbor have also enrolled.
She belongs to a Tier-III city and must be earning some 1.5-2 lacs annually but still she was convinced to pay ₹56k for the course.

I don't want my child to miss any opportunities and if I enroll him he will learn coding, programming and will become a software engineer.
Read 12 tweets
2 Aug 20
Finally , Received this beautifully crafted Metal Credit Card today! 💳

Here's my quick review after using this for a week -

Thread continues -

@GetOneCardIN @sinhaanurag14 @rupeshk_19 #TeamMetal OneCard - India's First Metal Credit Card
Onboarding 📝 - Currently Invite only and limited to residents of 15 cities across India.

Completely Paperless, No Documentation, Get your Credit Card activated is just 3 minutes. Cool, Isn't this? ✌️
Charges 💵 - No Joining, Annual Fee, or Reward Redemption fee till now, Which makes this a deal. Although the card has a premium feel so there should be a reward-based joining fee like @AmericanExpress.
Read 7 tweets

Did Thread Reader help you today?

Support us! We are indie developers!

This site is made by just two indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member ($3/month or $30/year) and get exclusive features!

Become Premium

Too expensive? Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal Become our Patreon

Thank you for your support!

Follow Us on Twitter!