Here’s my current saga with @HomeDepot and a story about their technology that is completely broken.
I returned $1000 worth of brick I bought online to the store. It said I could. The store accepted it but had to call homedepot.com to process the return. /1
I returned $1000 worth of brick I bought online to the store. It said I could. The store accepted it but had to call homedepot.com to process the return. /1
This is an issue I run into all the time at @HomeDepot. They can never return the things I bought online without help but they still tell you to return to any store. So they accept the return, I leave. Here’s a pic of it sitting in the store. /2 
I call to make sure it got processed when I leave, and they said yeah everything fine.
I get a call a week later from their shipping company trying to schedule to have it picked up. I tell them it’s at the store they can’t. They said they’ll cancel the pickup.
I get a call a week later from their shipping company trying to schedule to have it picked up. I tell them it’s at the store they can’t. They said they’ll cancel the pickup.
This is January. No refund yet. I call @HomeDepot today to discuss this and they tell me they canceled my return. I said no no, it’s been returned, where is my refund.
Now they are telling me the only way to get my money back is to dispute with a credit card.
Now they are telling me the only way to get my money back is to dispute with a credit card.
What the hell kind of technology and customer service systems are you operating where a store cannot refund an order online with these issues. Disputing with my credit card is not a resolution. You are ripping me off @HomeDepot.
How can you build a computer system that cannot talk to each other? If you are letting people return to stores, make sure they actually can. This is such a broken system.
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