Thread by @petermbenglish

I'm so glad you managed to get positive changes, @DrJudyStone! Sounds like a dreadful experience for you :-(
twitter.com/DrJudyStone/st…

@Fifino9 has managed a couple of improvements, too.
1/9

Attending her GP (family doctor) for her Covid-19 vaccine, the guy in the queue behind her wasn't wearing a mask and was coughing heavily. The volunteer receptionist was wearing a cloth mask.
2/9

Since her letter, they've changed their policies. People with symptoms (even if it's a chronic cough) and those who won't or can't wear a mask are seen separately, away from other patients. And all staff and volunteers wear proper surgical masks.
3/9

(Yes, of course FFP2 masks would be better, but UK policy at present is for staff to wear a "fluid-resistant surgical mask" (FRSM))
4/9

Then, attending hospital - where she had to wait well over an hour in a crowded room - she put a well-fitting FFP2 mask on in the car, checked its fit in the mirror… and was told to take it off and put on a poorly-fitting, lower spec FRSM supplied by the hospital instead.
5/9

As her lungs are quite badly damaged, this was anxiety-raising.

Following a letter to the hospital she got a reply saying that they'd changed their policy…
6/9

If people arrive wearing a [higher spec] mask, they'll be asked to wear a hospital FRSM on top of their own mask (in case it's not actually as good as a FRSM). The security staff had been advised…
7/9

As all these policy changes were precisely what she'd suggested, it was very gratifying that they took up her suggestions.
8/9

Your experience was much worse than hers, Judy. But it's really good to see that the patient [carer] experience, fed back, can bring about policy improvements.
9/9

@DrJudyStone @Fifino9 @threadreaderapp unroll