Next up is Michael Bloom, Strategy Director at Folk

— What They Say vs What They Do

#dr2021
Michael's going to talk about Journal Studies, how they're under used and hopefully inspire you to use them more!
Michael worked with a peak body to investigate education in science and students performance.
He wanted to know why and how teachers used the resources available for teachers to teach science.

Many had low confidence in teaching science.
Not a lot of professional development time.
In general just not enough time to vet everything.
Planning was the part of their job they knew set them up for success, year, term, week planning — aligning to the curriculum outcomes, identifying the resources and content and gave them the structure for evaluating the students.
This planning mindset was built into the resources that had already been created
Michael focused on the gaps and employed a journal study — they found that it wasn't actual the linear structure of planning they were being told it is.

Little people aren't homogenous, and teachers respond to this flexibly.
A teacher is having to constantly navigate and adapt to create a learning experience
Where there heart lies is being in the room with the students.

The planning, while important, wasn't where the practice is.
Seeing this helped Michael flip the concept of the design — putting explaining practices upfront meant teachers would skip because they were in the teaching when they were using the resource, they wanted something to help them make decision in the moment
A lot of the common design of research asks people what they feel at a certain point in time, removed from the context of the moment.

This is where Journal Studies can have a huge impact on our understanding
Journal Studies (Diary Studies)

You set up the questions and participants answer them closer to context over a period of time.
The barriers to doing this sort of research has dropped significantly, we carry a phone with a camera and we're fairly used to filming ourselves.
Once you have it set up for one group of people it's fairly easy to scale
Journal Studies give you insights about context and time, two things very difficult for us as researchers to uncover in person.
Participants record their thoughts in the moment, you get to see real stuff going on because you've removed the barriers of someone watching. You'll get videos in the car, doing the dishes, musing in bed at night.
You build up a personal empathy with people and get to know them.
You get to see the full picture — specifically the environment.

It helps you understand why behaviours are happening and the environment that creates those behaviours.
There are so many things that happen in the home, important decision on the couch.

You can make accurate and focussed decisions about the behaviours.
Michael got to see the prioritisation that came with time constraints for teachers.
Saw noisy classrooms, science equipment failing, overbearing principles, clutterred desks.

All of this helped the team make better decisions about how to design their resources.
Think about what you want participants capturing the moment:

What: thoughts/impressions, photos, sounds
When: before, during, after
Be creative with it, it's fun and interesting to look at the methods.

It has to be interesting for the participants as well.

Don't make it too hard for them to do.
Watch behaviours change and evolve.

It helps you suss out the overarching picture and what's really happening.

Asking someone on payday Vs when they're paying a bill about finances you'll get a different answer, so seeing the spectrum is illuminating
Mistakes Michael learned from

1: Too long, they set the study for a full term (10 weeks) they struggles to keep teachers engaged.

How long before you actual see a pattern emerge

2. Not reacting, we didn't modify the study based on what we'd already seen.
Some of the outputs from one of the participants, how it illustrates their experience
Another comparison to another participant
You might use a journal study when you want to see a breadth of experiences in depths you can't get to in a single moment of time.

When you want the nuance that quickly fades from our memory.

Surfacing the micro-moments that lead to a decision.
To know about sporadic behaviours

Reach hard to access groups
What you get at the end of your journal study is rich multi media outputs.

The empathy you build from watching real people is deep and nuanced.
Thanks Michael!

#dr2021
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More from @RohanIrvine

19 Mar
We're at the last presentation of Design Research 2021!!!!

Ruth Ellison, Director of Digital Squads & co-Lab at the Digital Transformation Agency

&

Michelle Pickrell, User Insights Lead at eHealth NSW

— A Framework for Creating Actionable Insights

#DR2021
Ruth and Michelle have condensed a half day workshop into this 20 minutes presentation [prepare for a whirlwind!]
"What do I do with all this data???!!?"

It's not the data from research that impacts a product, it's the insights from the analysis that are most impactful.
Read 17 tweets
19 Mar
Our next speaker is Lucy Denton, Design Lead at @hidovetail

— A Stakeholders Point of View on Engaging in Research

#dr2021
Dovetail is a startup building a tool for researchers and anyone conducting research in organisations.
Researchers struggle to engage stakeholders in the output of their work.
Read 29 tweets
19 Mar
Next up!

Jess Nichols, Manager User Experience Research at A Cloud Guru

— Creating Impact through the Research Journey

#dr2021
One of the most complicated parts of being a researcher is creating an impact with your work.

It happens early in the research process.
Jess is talking about the changing accountability from a consultant to an in house research team
Read 42 tweets
19 Mar
Our next presenter is Saher Zafar, Senior Design Strategist at The iDE Cambodia Innovation Lab

— Designing a National Behaviour Change Campaign for Rural Cambodia

#dr2021
A huge part of design research is emersing yourself in the context and understand people's challenges and needs.
The campaign created characters — a helpful grandmother and child super heros to show kids how to use the toilet, wash their hands, and design the solutions with the community.
Read 20 tweets
19 Mar
Next presentation!

Kim Chatterjee

— How To Design Your Own “Empathy Walk” (and make your stakeholders live your research findings)

#dr2021
Empathy walk applications
Sharing your own story

A reflective way for a group to concurrently share and learn of each others experience /privilege / vulnerability
Read 16 tweets
18 Mar
Next Up!

Katrina Ryl, User Experience Designer at Orica
&
Roland Wimbush, Principal Product Designer at ServiceNSW

— Get your hands dirty: Gaining the trust of hard to reach users

#DR2021
Kat is telling a story about the first time she went to a mining site for research — she managed to get 1 question in before the participant asked "why should I help you IT folk out, you're here to take our job?"
Orica is the number one global supplier of commercial explosives 🧨
Read 17 tweets

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