Watched the @Talkdesk #Opentalkmoments videos. Nice event. #CCaaS 1/5
The Financial and Healthcare Experiences Clouds seem mostly marketing to me, but hard to tell. They did say the bots are trained with industry specific terms and have sector specific integrations. But are those terms and integrations unavailable otherwise? #Opentalkmoments 2/5
I do like Td Workspace. Equips every role with the right UI for the job. #personalized #Opentalkmoments 3/5
Talkdesk is excited about its 2nd decade. Series C was last year and they got a lot done. This is my 3rd #Opentalkmoments and the company continues to mature. Some great folks, I'm a big fan of @CharanyaKannan (would be a great to have her on the TalkingHeadz podcast) 4/5
OpenTalk is a customer event, so lots of showcasing and shared celebrations. Though I did expect more announcements. Td loves to announce things. One missing topic was #UCaaS. #Opentalkmoments 5/5

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More from @DaveMichels

17 Jun
Microsoft made several announcements today regarding the future of hybrid work. Hybrid is the new term for telecommuting, but with an organizational focus instead of individual. The #MicrosoftTeams blog post is here news.microsoft.com/june-2021-hybr… 1/10
Among the announcements are several new features for asynchronous collaboration, new chat features, and some hardware and software updates to #MSTeams Rooms (MTR). 2/10
In this TalkingPointzThread I want to highlight new room hardware. This includes a new product from @PolyCompany and a new partner with @neat_no 3/10
Read 10 tweets
16 Jun
.@Genesys and @Qualtrics team up for a better experience. More accurately they are pairing G’s #CCaaS engagement data with Q’s experience data. Combines actual interaction info with voice of the customer and satisfaction scores. prnewswire.com/news-releases/… #TalkingPointzThread
The two companies have a similar vision, both have a complementary focus on customer service and experience. Genesys calls it Experience as a Service. Qualtrics calls it Experience Management. 2/9
The idea is to better understand (or map) all of the signals and data from interactions. Elements of #CCaaS #VOC and #CRM 3/9
Read 9 tweets
4 Jun 20
The US President has called to revoke #Section230, surprisingly this has bi-partisan support. VP Biden also wants to do away Section 230. This could impact enterprise communications too. #TwitterThreadz 1/11
#Section230 is confusing, thus highly misunderstood. It is about immunity and liability of online content 2/11
Before Google, Facebook, and Twitter existed, Congress passed the Comms Decency Act (96). Information sites were shifting from content creation to content hosting. The goal of #Section230 was to foster engagement, participation, and online free speech 3/11
Read 11 tweets

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