(1) This is why I always say our research tools and processes reflect social norms/culture and researchers need to be intentional about *why* they do what they do. Transcripts can be a tool of authority or power AND a tool of care and resistance depending on the research context.
(2) Co-constructing a set of notes can be incredibly valuable when working with participants* who are members of communities that are overresearched and/or have had to reckon with (unanticipated) consequences of researcher interpretations
*using this loaded term for brevity
(3) However, just as co-constructing notes can be empowering, it can also be (re)traumatizing for participants depending on how they process their stories. This should never be a task that is forced upon participants to allow researchers to think of themselves as "sharing power."
(4) If shared with participants, *unedited* transcripts are one way to keep researchers accountable for what they say and what they do during a research session. Participants can also "own" their data more easily and re-use how they see fit.
(5) Transcripts also help us “study up” by more precisely documenting participants who have more power than we do. When I’m conducting strategically antagonistic interviews with “bad actors” or powerful people, I *want* to capture terminology, inconsistencies, avoidance, etc.
(6) And in contrast, when I'm focusing on participants who have been historically marginalized and/or are trying to dismantle current power structures, I might not want to capture *everything* in a transcript. I don't want to expose their subversive strategies and activities.
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ADVICE FOR NEW RESEARCHERS: What's one piece of advice you have for folks diving into research?
1. Fall in love with the research question, not the method. (Also, who said that?) Each research approach has strengths/weaknesses, purpose, & ideal conditions. Wield accordingly.
2. Relatedly, project constraints are a curse and a blessing. Lean into them. For example, choosing methods ethically depends on much more than what you want to study and why. We need to also look at factors like researcher skill, feasibility, sociocultural context, safety, etc.
3. Get in the habit of project post-mortems and regularly-scheduled self-reflection. This process can be cringeworthy and even shame-inducing so be honest but compassionate and generous with yourself. This self-reflection is an opportunity to transform into a better researcher.
Time to livetweet my @UXRCollective talk 🤓 Researchers have always been architects of racism; how we interpret the racial realities of our participants shapes their navigation of the world. How does our minimization of race/racism in #uxresearch produce racist design? #UXRConf
We know that race is socially constructed but what does it mean, as sociologist Dorothy E. Roberts notes, that race is an invention? How have social researchers historically invented notions of race that have served their economic and political goals (and oppression)? #UXRConf
So... although race is socially constructed, its invention and reinvention has always had consequences. And any design that preserves that racial hierarchy is what we can call racist. Our colorblind approach to user research is one practice that perpetuates inequality #UXRConf
K. Crenshaw at @AAPolicyForum: While celebrating historical wins in Georgia we braced for an existential threat to democracy at the Capitol. The refrain "Our country is better than this" weaponizes denial & reconciliation. How do we step back from the abyss? #UnderTheBlacklight
@ProfCAnderson: The "Republican heroes of democracy" is a script that needs to be kicked back. Raffensperger & Kemp still engaged in voter suppression--they just weren't cruel enough. The mob was about the addictive power of white supremacy #UnderTheBlacklight
@davidwblight: "Lost causes" have patterns; they always prepare people for violence. They're rooted in big lies that become big myths that people hold as beliefs in search of history. They need iconography & heroes but this one doesn't have a martyr quite yet #UnderTheBlacklight
@mamaazure's manifesto of critical #design education 1. Start w/ positionality 2. Help students see color, oppression, injustice, & bias 3. Forget diversity and inclusion...embrace plurality, pluriversality, and anti-hegemony
@mamaazure's manifesto of critical #design education 4. Center the experiences and expertise of People of Color 5. Intentionally shift power to
6-7. See PoC as experts and don't just focus on suffering
@mamaazure's manifesto of critical #design education 8. Introduce more critical analysis of problems
Introduce critical theory and language. For example, A Designer's Critical Alphabet: etsy.com/listing/725094… 9. Hire more BIPOC faculty and staff
Dear #UX Community, tomorrow is Monday. From your tentative tweeting, it seems like many of you have finally discovered that anti-Black racism is alive and well in America. Don't know what to do? Want to move beyond the hashtag activism? A thread
1. Call out your asshole friends
2. Don't know any assholes? Doubt it in this industry but if not call out your "all lives matter" friends. Call out your "apolitical" friends. "Neutrality" is racism. Silence is racism. Start the conversation on and offline.