As per their official press release, because of mishandling of the upgrade of their wallets, in November, @binance sent out duplicates of old transactions from 2019 to 1634 users.
These accounts have been marked as in "arrears" and asked to return the extra $Doge.
These accounts have been marked as in "arrears" and asked to return the extra $Doge.
https://twitter.com/dogecoin_devs/status/1465261289333268488
The issue was caused by the fact Binance was holding their Doge in a very old #Dogecoin Core version (1.14.0!) when they upgraded to 1.14.5.
In 2019, they had resent stuck transactions without following the proper protocol. More on this:
In 2019, they had resent stuck transactions without following the proper protocol. More on this:
https://twitter.com/dogecoin_devs/status/1458868925039464451
The changes introduced in Dogecoin 1.14.4-1.14.5 caused those old transactions to become unstuck and being sent over few minutes to 1600+ users, to wallet addresses many of those have no longer access to.
As a response, Binance shut everything down at once. For 3+ weeks.
As a response, Binance shut everything down at once. For 3+ weeks.
If you are one of those users who have had their accounts marked as in arrears because of their mistake. the first step is to contact the (slow) customer support. This fixed the issue in some cases, like this one:
Case: reddit.com/r/binance/comm…
Solution: reddit.com/r/binance/comm…
Case: reddit.com/r/binance/comm…
Solution: reddit.com/r/binance/comm…
If this does not work, I recommend you start by contacting the Consumer Association in your country, filing a complaint against Binance. Enough complaints, and this becomes a problem for them if they do not handle it fairly and do not take responsibility.
gizmodo.com/32-angry-consu…
gizmodo.com/32-angry-consu…
Do keep making posts on reddit, on r/dogecoin and r/binance complaining about the problem if your account on @binance is frozen/partially inaccessible because of this.
Point out those threads on reddit, share them on social networks, support others.
Point out those threads on reddit, share them on social networks, support others.
Include details about your specific situation when contacting Binance, explaining why you do not have access to that wallet they sent the Doge to.
If that does not work point them to a thread you made on reddit or other forums on the issue. Be clear, calm, and firm.
If that does not work point them to a thread you made on reddit or other forums on the issue. Be clear, calm, and firm.
Complaining to Consumers' Associations might seem useless, but it is not, especially in some countries. It might lead to class actions and intervention by regulators.
Also, your complaints will add up to the existing list of complaints. The fatter the file, the better.
Also, your complaints will add up to the existing list of complaints. The fatter the file, the better.
If you make a post on Twitter about your account being frozen, provide as much information as you can WITHOUT compromising your privacy, and screenshots. Add the tag #DogecoinBinanceIncident.
I will like and comment the posts made on this, and collect them in a thread.
I will like and comment the posts made on this, and collect them in a thread.
Remember to be civil, calm, and detailed when providing information to @binance's customer support, and when sharing your situation on threads (be careful about privacy, though) and with consumers' associations.
This gives you credibility and more chances some will listen.
This gives you credibility and more chances some will listen.
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