A friend's veteran father passed away last year due to Covid. Was shocked to hear of the harassment her octagenarian mother had to face in the hands of petty officials including a retired officer for processing some of her documents. First bad experience was at ECHS LODHI RD
2/ It took endless rounds to submit the claim documents. The woman at the counter was consistently sullen, rude and petty. She would come up with a new requirement every time and then insist she'd told the same last time & it's my friend who must have forgotten
3/ The claim hasn't come through it's been six months. Recently they got a message saying pl submit more documents. When they called, were told death certificate was missing but ultimately they (polyclinic) managed to find it! So obviously the claim is still lying at Polyclinic.
4/ In contrast the much maligned Delhi Govt acted with commendable speed, traced them on its own and issued compensation announced for all Covid victims without them having to move a finger. And we consider ourselves efficient.
5/ For the canteen card she was made to run around by the OIC ESM Canteen Gurugram a Col Yadav. His behaviour was rude & arrogant as if doing a favour. He even insisted on copy of ESM card of the lady, although that's not among the documents required. He refused to submit ....
6/ The application till someone in AHQ was approached and requested to intervene. Getting the ESM card was another exercise - it took three trips and finally phone call by someone in MoD to get it made.
7/ If these are the travails of an officer's widow, one shudders to think what those of lower ranks must be going through. All because of the arrogance, petty mindedness& laziness of lower staff interfacing with them. This can be addressed by seeking feedback from every widow...
8/ after such interactions. Feedback should be monitored and frontline service providers held accountable for quality of service provided. Right now they're acting like masters lording over helpless widows who need to get their work done.
• • •
Missing some Tweet in this thread? You can try to
force a refresh
